How to close a large number of tickets

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3 Comments

  • James De Biasi

    Great post! Will adding a new automation to close all tickets greater than 'x' number of hours close tickets created before the automation was set up? 

    Our team needs to close tickets in a given group that are more than a week old. Wondering is this will help. 

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  • Qin Brian

    When we use API  to close the tickets, let us say over 1000, it would take long time.

    We use python to read each ticket id then put the url with relevant tag etc

    Is there any better way?

     

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Qin, 

    As of the moment, those are the possible options to bulk close or update tickets. We understand your need to update a large number of tickets at a time so I am marking your comment as product feedback to flag the need for that functionality, and to notify our Product Managers. We truly value customer feedback and your voice and votes on the product feedback topics in the community help influence future Zendesk functionality.
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