Why is Zendesk slow when I work from home?

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  • Max Nason

    We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation.

    Does it matter the number of tickets and information that are stored on our files, as we have more than 3.5 million tickets and related information to them?

  • Sabra
    Zendesk Customer Care

    Hey Maxim! I'm sorry to hear that the upgrade did not resolve your the issues as you were expecting! Performance issues can be tricky and there can be a lot of moving pieces. We've created a Support ticket on your behalf to investigate your performance issues further, so please be on the lookout in your email for a notification!


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