Zendesk occasionally updates its public-facing IP addresses to ensure continued reliability and stability for its customers. This article guides IT administrators on configuring your organization’s firewall for use with Zendesk, ensuring service availability during these updates.
This article includes the following topics:
- About Zendesk's IP addresses
- Customizing your IP address configurations
- Getting IP addresses for additional Zendesk products
About Zendesk's IP addresses
Zendesk has removed some AWS IP addresses from use and consolidated those public IPs to a single address range (216.198.0.0/18) that Zendesk exclusively owns.
This transition enhances network efficiency and streamlines firewall configuration for our customers by ensuring any IPs rotated in the Zendesk infrastructure are never repurposed by another entity besides Zendesk. It also ensures any necessary IP changes to protect our customers from internet outages or other service-impacting incidents wouldn't require customers to make subsequent changes to their firewall ACLs.
Customizing your IP address configurations
- Use the Zendesk IP API to retrieve your Zendesk subdomain’s inbound and outbound IP addresses: https://{your-subdomain}.zendesk.com/ips.
- Update your allowlists to include the supplied ranges.
- If your agents use any of the Zendesk products listed in Getting IP addresses for additional Zendesk products, add those IP addresses to your allowlists as well. You can find the products included in your organization’s Zendesk plan here.
Important notes
- The Zendesk IP API doesn't return retired AWS IP addresses or product-specific IP addresses. Refer to Getting IP addresses for additional Zendesk products to retrieve the complete list of Zendesk IPs required for your firewall configuration.
- Zendesk supports FQDN-based allowlists on a very limited basis. Contact Zendesk Customer Support if this is a required configuration.
Getting IP addresses for additional Zendesk products
Some Zendesk products and features require additional IP addresses in addition to Zendesk’s public IP range. Please refer to the following articles relevant to your use case.
- Zendesk Talk
- Zendesk Chat
- Zendesk Explore
- Zendesk Guide: Add uploaded-assets-*.s3.*.amazonaws.com.
- Zendesk WFM
- Zendesk QA: 34.159.180.83, 34.141.81.127
- Data importer: Add *-data-importer*.s3.*.amazonaws.com.
- Zendesk Marketplace or other pages located on www.zendesk.com - contact Zendesk Customer Support.
- Zendesk Sell