AntonMi

Can you clarify how side conversations will work in this case? What email address side conversation recipients will see? 

Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widget does not have option for the dark mode.  Adding dark mode will allow your customers to allign the web widget their web design code. 

Any plans for this? 

We've built a simple  “Resurrect” app to schedule when the ticket will reopen. It may be a solution for some of the use cases highlighted here. 

Is there progress toward a headless option? Sunshine Conversations is in maintenance mode and not recommended for new users. 

Onur Okutan Yaroslav Vasiutin It's great that conversation titles are customizable and our bot can update it in real-time, depending on the intent.  Yet, we have a problem with iOS SDK. Everywhere else, the conversation Title will update in real-time, but in iOS SDK, you have to close the SDK and re-open it again - only then will the title update. Is it a known issue? 

@Yaroslav you can do it with Zendesk Support trigger and API call to SunCo API.

Tetiana Gron From the end-user's perspective, nothing happens. The CSAT extension won't close, and the thank you page is not presented. 
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Update: It's fixed now

Tetiana Gron We checked CSAT today in the iOS app, and now it looks much better. Unfortunately ( only in iOS SDK ), the Submit button will register feedback but will not close the CSAT popup. 

We have found that in mobile SDKs survey's list of options is rendered in a Z shape, which is very confusing for our customers and looks bad. Can it be changed to the top-down order, like it's made for the web widget? 
Update → resolved

Helvijs Vigners  make sure to use use `admin@email/token` as a user

Jourdin Binning  They use an Advanced AI ( Ultimate) bot that has a different set of features. In your case, I would suggest that to add an option, add an additional step in the flow that will prompt the users if they still have other questions.