Can I receive desktop or browser notifications when tickets are created or updated?

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13 Comments

  • Lindsay Crouch

    I would also like to have this available as a native feature in Zendesk. When things are very busy, I get bombarded with so many emails about Zendesk tickets that the notifications I actually want to see often get lost. This can sometimes lead to delays in getting back to folks about time-sensitive issues if I do not see a pending ticket reappear as "open" soon enough. If I could get a notification as soon as a pending or solved ticket reappears in My Open Tickets, it would be very helpful. 

    5
  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    Really appreciate you sharing your use case with us, and I'll be sure to pass this along to our product team. I would still recommend posting your request on our product feedback forum so other users can vote on your suggestion and where our product team responds to user requests. 

    Best regards. 

    0
  • Lindsay Crouch

    Hi @...

    Thanks for clarifying that. I thought this was the feedback forum, but I see now that when I searched to see if anyone else had already posted this issue, I ended up in the Support section instead of Community. I'll repost in the product feedback forum now. 

    0
  • Gina Palomares

    Is there an update on this one? Would love to have this added zendesk. The browser notification is really helpful. 

    2
  • Ana

    Same here, browser notifications would be extremely helpful! 

    1
  • Michael Emmerson

    Hi All,

    As Frank mentioned, our Notify app integrates with your existing or new triggers to provide one possible solution to this. The app also supports browser notifications for Chrome and Firefox.

    I know many people would still like to see this feature built into Zendesk, however until then, you are more than welcome to try out the app on a 14-day free trial as you might be pleasantly surprised by what it has to offer.

    0
  • Steve

    It would be really helpful if we had notification or the status was changed to New whenever there was an update. Email noitifications don't work for me. If it is not in my ticket view I won't act upon it. The phone app gives me notiifications, Why can't the browser version?  

    1
  • Mitja Pritržnik

    Same here. Email suxx for notifications. Mobile app isnt good for handling support (if one exists).

    So the only way is to regulary sign into browser, wich leads to human errors (peoples forgetz).

    2
  • Nicky Mogensen

    The year is 2022.... please tell us that this is under development and coming soon.

    E-mail notifications are the worst, and I have disabled all - it simply ruins the point of e-mails.

    4
  • Jody Durkacs

    Our only option for this is a paid subscription to a tool that should be a standard Zendesk feature? What's next, charging us for file attachments?

    No thanks. I can't believe that E-mail is still our only option. 

     

    3
  • Chelsea Fox

    Its difficult that I have to keep refreshing my page to see if a status on a ticket have changed. The email notifications are too bulky. Would love notifications in Zendesk! A pop-up with windows, a noise notification, and/or a flashing tab within the browser.

    2
  • Dave Dyson
    Zendesk Community Manager
    Hi Chelsea,
     
    Welcome to the community! Have you checked into the Notify app available in our marketplace?
    -4
  • Victor Guiselino

    I didn't know Zendesk was developed by EA Games, forcing us to buy DLC's instead of simply introducing a feature that's already there, on the Chat tool. 

    2

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