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Searching data on your mobile devices



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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4 comments

Thanks.

Please, can I access to Explore using my smartphone? 

Thanks ; )

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Hi Esther, my name is Tod, with Zendesk Customer Advocacy! Regarding the inquiry about using Explore on a smartphone, this is currently not supported. While it can work on a tablet, such as an iPad, it cannot work on a smartphone, as the browser window is not wide enough to show Explore.

 

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Hi, is there a way to sort tickets by other fields or custom fields (like Type or Apartment number) other than the ones that appear as default: requester, assignee, date created etc?

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Arianne Batiles

Zendesk Customer Care

Hi moran israeli,

Since we can search keywords based on tags, we can search using custom fields if the field value has a tag associated with it. Ex. Drop-down or checkbox field value. 

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