About the Zendesk Support mobile app

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5 Comments

  • Sam
    Community Moderator

    It was mentioned here that the Zendesk Support mobile app would support account switching in early 2019. Is there an update to this? I support 3 separate Zendesk instances and this would be SO helpful, especially in the age of SSO + MFA. Thanks!

    0
  • Dan Vega

    I made a Minerva interactive guide to help you walk through enabling the mobile app for Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

    https://www.minervaknows.com/howto/minervateam-zendesk-com-allow-admins-and-agents-to-use-the-the-mobile-app-b7i8mh2xj0kq.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

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  • Adam

    Hello,

    We'd like to put in a feature request to have Side Conversations enabled on the Mobile Application. We have many agents that are using the mobile application to maintain their tickets.

    Please let me know if there is another chat for this request and we'll add to it.

    Thanks

    1
  • Dave Dyson
    Zendesk Community Manager
    Hi Adam -
     
    Here you go! Mobile App Side Conversations
     
    1
  • Matt Niemeyer

    Òur techs use the mobile app extensively, they need to report the time on site using the time tracking app. If the time tracking app could be incorporated into the mobile app, that would be very helpful.

    Thank you

    0

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