The Zendesk Support mobile app is an app for agents and team leads to view and respond to Zendesk tickets from your mobile device or tablet. It's designed to let you quickly work with support tickets on your mobile device, including:
- Sorting, filtering, and searching tickets and ticket views
- Creating and updating tickets
- Receiving ticket notifications
- Setting your Talk status
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Understanding the mobile app interface
After the app is installed on your mobile device, you can launch it by tapping the Zendesk mobile icon on your home screen.
The mobile app has four main navigation screens:
Tickets screen
The Tickets screen displays your current ticket view. You can choose another ticket view and access tickets.
To open the Tickets screen
-
iOS users: Tap the Tickets (
) in the bottom toolbar. -
Android users: The Tickets screen is the default view in the app. From any
other screen, tap the back arrow (
) to return to the Tickets screen.
| iOS | Android |
|---|---|
 |
 |
See Working with views and Working with tickets for more information.
Search screen
The Search screen has a text box for performing new searches. Use this screen to search for tickets using keywords, see your recent search terms, and clear your recent searches.
To open the Search screen
-
iOS users: Tap the Search icon (
) in the bottom toolbar. -
Android users: Tap the Search icon (
) in the upper-right corner.
| iOS | Android |
|---|---|
 |
 |
Notifications screen
The Notifications screen displays any recent ticket alerts you've received, and indicates how many new notifications are on the list. You can view ticket notifications received in the last 30 days.
To open the Notifications screen
-
iOS users:Tap the notifications icon (
) in the bottom toolbar: -
Android users: Tap the options menu (
) in the upper-left corner, then select the
notifications icon (
).
| iOS | Android |
|---|---|
 |
 |
You can determine what kind of ticket updates trigger a notification, and how often you receive those notifications. See Using notifications in the Zendesk Support mobile app.
Settings screen
You can configure your settings by activating the new agent experience, setting your Talk agent state, changing your notifications settings, and leaving feedback for Zendesk app developers.
To open the Settings screen
-
iOS users: Tap the settings icon (
) in the bottom toolbar. -
Android users: Tap the options menu () in the upper-left corner, then select settings
).
| iOS | Android |
|---|---|
 |
 |
Leaving feedback
Zendesk relies on your feedback to refine and improve our product. Leave feedback for Zendesk developers if there's some aspect of the app that you like, you hate, or that just doesn't work.
To leave feedback for app developers
-
iOS users: Tap the settings icon (
), then tap Leave feedback to open the Feedback
screen.Android users: Open the left navigation menu, then tap the feedback icon (
) to open the Feedback screen. - Use the radio buttons (iOS) or drop-down menu (Android) to indicate the type of feedback you're leaving - a bug, enhancement, or kudos.
- Tap Details (iOS) or Description (Android) to enter any relevant information.
- Tap the check mark (iOS) or paper airplane (Android) in the top-right corner to submit your feedback.