Working with views in the Support mobile app

You can access up to 12 global and eight personal views from the Zendesk Support mobile app.

This article covers the following topics:

• Accessing views
• Sorting tickets in a view
• Deleting tickets in bulk

Related articles:

• Working with tickets in the Support mobile app
• Searching data in the Support mobile app

Accessing views

You can access views from the Tickets screen.

To access the Tickets screen

• iOS users: In the bottom toolbar, tap the Tickets icon ().

  Android users: In the left navigation menu, tap Tickets icon ().

The Tickets screen opens, and the most recent view used is displayed.

To access a different view

1. Tap the current view header at the top of the screen.

   iOS	Android

   The list of available views is displayed:

   iOS	Android

2. Scroll through the list to locate the view you want to display.
3. Tap the view to open it on the screen.

Sorting tickets in a view

To sort tickets

1. iOS: Tap the top-most sorting group.

   

   Android: Tap the Sort icon () in the view header.

   

   The list of available sorting options is displayed:

   iOS	Android

2. Tap the sort option you want to use.
3. To change the sort order, tap the top-most sorting group or sort icon again, and select Ascending/Up arrow or Descending/Down arrow.

Deleting tickets in bulk

When you're in a view, you can delete multiple tickets at once, using the bulk delete feature.

To delete tickets in bulk

1. Open the view with the tickets you want to delete.
2. Tap Edit.
3. Tap to select the tickets you want to delete.
4. Tap the Trash icon, then tap OK to delete, or Cancel to keep the tickets.