Mobile App Side Conversations

 Sounded like iOS would be enabled by the end of the quarter.  Is there an update by chance?

Thank you for adding this important feature, Daria. I look forward to iOS being enabled. 👏🏽👏🏽

Yes. Nothing is done

Hi. Any update yet on side conversations in the app ?

Hi Julia, this feature is in active development with our mobile apps team and we're hopeful to have a first iteration for email side conversations available by the end of Q2 this year. Please keep an eye out for updates to your app.

Thanks,

Will

First it said 2022. Then it said 2023….it's 2024 with no updates and it is still not on the mobile app.

This is VITAL for our technicians to be able to see linked tickets and create side conversation tickets in the field. Is there ANY update on this?

Side conversations are an important part of my job as the dedicated ZenDesk agent for my company. I use them daily when I'm stationed at my desktop computer or laptop. Not being able to use side conversations on the Mobile App prevents me from adequately resolving tickets on my days off work and when I'm otherwise away from my computer or laptop.

Hi folks,

Thanks for your feedback, unfortunately, we won't be able to add this capability for 2022 as we have been focusing on releasing our new mobile app experience. We'll be looking to improve this new experience next year and will add your feedback to the side conversations feature request so that it can bump up the priority.

Is this still going to make 2022, as previously suggested?

This is our biggest reason for conversations happening outside of Zendesk.

This results in front line agents being misinformed on progress and tickets looking like they are neglected whilst they are being progress in provate conversations outside.

With an increasingly mobile workforce, the ability to initiate a related conversation with a supplier, etc on the move from the same ticket is becoming an essential requirement.