Explore recipe: Week over week SLA percentage change

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  • CJ Johnson

    This dataset doesn't seem to exist?

    On the Choose a dataset page, click Support > SLAs > Support: SLAs, then click New query. Query builder opens. 

  • Rob Stack
    Zendesk Documentation Team

    Hi CJ Johnson, I just confirmed that this is working for me. Here's an example of me choosing that dataset:

    If you're not seeing what I'm seeing here, please let me know and I'll open a ticket on your behalf. Thanks!

  • Vignesh Kannan

    I followed the instruction said above. But I am not getting any value in the last field. 


  • Dainne Lucena
    Zendesk Customer Care

    Hi Vignesh Kannan


    Could you provide a screenshot of the error you are using along with the calculated metric you are using? Let's check as to why it's no loading any data

  • D.Fitz

    Is there any way to define a Date Range Calculated Metric on a custom attribute? 

  • Zsa Trias
    Zendesk Customer Care

    Hello D.Fitz,

    Unfortunately, the "defined on" only lists pre-defined date attributes. It also includes custom date fields. You may have to create a custom standard calculated metric/attribute if what you're trying to achieve is not possible in creating a Date Range Calculated Metric. 




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