Explore recipe: Ticket assigns per day

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5 Comments

  • Jane Aussy Maglanque

    Hi,

    Will this include the tickets that were reassigned?

    We have tickets that we reassigns to another agent when the assignee is on leave or on week off, we want to make sure that is being counted as well.

    2
  • Eric Gao
    Zendesk Customer Care

    Hi Jane,

    The recipe will include all ticket assignments, including reassignments. So any reassigned tickets will be captured by the query accordingly.

    Warm Regards,
    Eric

    Eric G. Gao | Technical Support Architect | Zendesk

    1
  • Louis

    Hello.thank you for your quick support. What i would like to see is all tickets turned open on daily basis and not only the remaining open tickets at the end of the day.
    Is that possible? and by open i mean:

    When a ticket is open it mean that a customer replies to an existing ticket.That is how it goes on “open”
    thank you
    0
  • Alex Zheng
    Hey Louis,
     
    I would try something like the following in the ticket updates dataset. The update - date would be the day you are looking at and the update ticket status would be set to open.
     

     
    Best regards,
    1
  • Louis

    Thank you Alex. Really helpful !

    0

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