Explore recipe: Unsolved tickets by group

What's my plan?

In this Explore recipe, you'll learn how to create a report to show the number of unsolved tickets by group in a bar graph.

What you'll need

Skill level: Easy

Time Required: 10 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (see Giving agents access to Explore)
• Ticket data in Zendesk Support

Creating the report

To create the report

1. In Zendesk Explore, click the report () icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.
4. In the Metrics panel, click Add.
5. From the list of metrics, choose Unsolved tickets > Unsolved tickets, then click Apply.
6. In the Columns panel, click Add.
7. From the list of attributes, choose Ticket > Ticket group, then click Apply.
8. From the visualization type () menu, click Bar.
9. From the chart configuration (), menu click Displayed values and change Show value to Show.
   
   The report is complete. Here is an example of how the report will look.