| Suite | Professional, Enterprise, or Enterprise Plus |
| Support with | Explore Professional or Enterprise |
In this Explore recipe, you'll learn how to create a report to show the number of unsolved tickets by group in a bar graph.
What you'll need
Skill level: Easy
Time Required: 10 minutes
- Zendesk Explore Professional or Enterprise
- Editor or Admin permissions (see Giving agents access to Explore)
- Ticket data in Zendesk Support
Creating the report
To create the report
- In Zendesk Explore, click the report (
) icon. - In the Reports library, click New report.
- On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.
- In the Metrics panel, click Add.
- From the list of metrics, choose Unsolved tickets > Unsolved tickets, then click Apply.
- In the Columns panel, click Add.
- From the list of attributes, choose Ticket > Ticket group, then click Apply.
- From the visualization type (
) menu, click Bar.
- From the chart configuration (
), menu click Displayed values and change Show value to Show.
The report is complete. Here is an example of how the report will look.
2 comments
Salim Cheurfi
You can directly add a filter in the report to filter for example by ticket creation date, it allows you to select a date or date range https://support.zendesk.com/hc/en-us/articles/4408825475354-Filtering-a-report
You can as well add the report to a dashboard and add a time filter https://support.zendesk.com/hc/en-us/articles/4408837807258-Explore-recipe-Getting-to-know-dashboard-filters#topic_qhk_trr_ckb
Best,
0
darren llewellyn
Hi. How can I add a filter to select a date or date range?
0
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