My report displays the week of the year, but I want to see the date that the week starts instead. How can I do that?
To change the way attributes display, create a custom attribute.
To accomplish this
- In report builder, click the Calculations icon () on the right sidebar.
- Click Standard calculated attribute. You will be redirected to the formula editor.
- Paste the custom attribute below into the formula editor.
DATE_FORMAT(START_OF_WEEK_MONDAY([Ticket created - Date]),"YYYY-MM-dd")
- Click Save.
- Add the newly created attribute to the report.
START_OF_WEEK_SATURDAY whichever you want your week to start in.
The calculations for the aggregator
AVG are skewed because they are calculated from the values for each day individually. This means seven data points each for a day in the week, rather than from the values across all tickets throughout the week.