What is the function of the "Send email via Gmail" option?

Question

What is the purpose of the Send email via Gmail option in the Email settings?

Answer

The Send email via Gmail option only applies to Zendesk Support addresses that use the Gmail connector. If you see connected to Google Mail to the right of an external support address, that support address uses the Gmail connector.

If you select this option, all ticket and system notifications are sent from your Gmail account through Google mail servers instead of Zendesk mail servers. You do not need to set up Sender Policy Framework (SPF) or DomainKeys Identified Mail (DKIM) to authorize Zendesk Support to send email on your behalf, because Gmail sends the messages directly from your account. You can find all notifications in the Sent folder in your Gmail account.

Google sets daily send limits and limits recipients per message. If you approach a limit, you receive a warning and notifications are temporarily sent from Zendesk mail servers instead of Google mail servers.

Note: If none of your support addresses use the Gmail connector, the Send email via Gmail option does not affect your notifications. Notifications continue to send from the Zendesk mail servers. This option only matters if one or more of your support addresses connects through the Gmail connector.

Note: If you enable the Send email via Gmail feature, you can only use linked attachments. If you have attachments enabled, email notifications with real attachments are sent from Zendesk mail servers instead.