Is there a character limit on ticket comments?

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  • Tatiana Celentano

    Can you set a character count requirement?

  • Arianne Batiles
    Zendesk Customer Care

    Hi Tatiana Celentano, I'm afraid there is no built in feature for this at the moment. 

  • Dana

    We are trying to add comments to a side conversation and it does not return all the ticket comments. Is this due to the character limit (there are a lot of comments on this ticket)?  Please advise.


  • Gabriel
    Zendesk Customer Care
    Hello Dana,

    Yes, the character limits also apply for side conversations. Please kindly check if the characters number presented in the article are applicable, otherwise, please reach out to our support team via the supported channels for a closer investigation:

    I hope this helps! 
  • Tanushree Shenvi

    I'm using this add-on to export Zendesk tickets to Google Sheets -


    The issue I'm facing is there are a few tickets that have the description character limit more than 50K, which is more than what google sheet allows. So I get an error and then the export stops. Is there anyway to solve this?



  • Dave Dyson
    Zendesk Community Manager
    Hi Tanushree, and welcome to the Zendesk community! That add-on was build by Google, so we're not able to support it ourselves. However, if you click "read more" in the add-on's Overview, there are instructions for getting support: Zendesk Connector

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