Introduction to the Support agent interface (standard agent interface)

Return to top

6 Comments

  • Varun Adibhatla

    Hi there. 
    I want to add a field to the "properties panel" on the "the main window" of the agent interface screen. How do I do that?

     

    Thanks!

    0
  • Sabra
    Zendesk Customer Care

    Hey Varun Adibhatla! In order a field to the properties panel, you'll need to add a Ticket Field to the Ticket Form that is associated with the ticket. For more information on adding Ticket Fields to Ticket Forms, check out this article: Adding custom fields to your tickets and support request form

    0
  • Juergen Hoehne

    How do we disable - ticket view in another zendesk account - when integrating salesforce a 2nd time?

     

    0
  • Jeff C
    Zendesk Customer Care

    Hi Juergen,

    You must disconnect the Integration from the Zendesk instance it was first connected before you can set it up on a second instance. Kindly check the steps indicated in this article and follow the steps for Disconnecting the integration.

    0
  • Jonathan

    Hi, is there a way to keep the app sidebar always open by default when loading a new ticket, even if I previously closed it?

    Thanks!

    0
  • Marco Malbas
    Zendesk Customer Care
    Hi Juergen! At the moment unfortunately no. The app sidebar will stay closed if you previously have done so, and will stay open if it was previously open. Having an option to set this by default would be helpful though. I would suggest putting this as a feature request: https://support.zendesk.com/hc/en-us/community/topics/1260801325369--Feedback-Ticketing-System-Support-
     
    Cheers! 
    0

Please sign in to leave a comment.

Powered by Zendesk