Is there a character limit on ticket comments?

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11 Comments

  • Tatiana Celentano

    Can you set a character count requirement?

    0
  • Arianne Batiles
    Zendesk Customer Care

    Hi Tatiana Celentano, I'm afraid there is no built in feature for this at the moment. 

    -1
  • Dana B

    We are trying to add comments to a side conversation and it does not return all the ticket comments. Is this due to the character limit (there are a lot of comments on this ticket)?  Please advise.

     

    0
  • Gabriel
    Zendesk Customer Care
    Hello Dana,

    Yes, the character limits also apply for side conversations. Please kindly check if the characters number presented in the article are applicable, otherwise, please reach out to our support team via the supported channels for a closer investigation: https://support.zendesk.com/hc/en-us/articles/4408843597850

    I hope this helps! 
    -1
  • Tanushree Shenvi

    I'm using this add-on to export Zendesk tickets to Google Sheets - https://support.google.com/docs/answer/9625921?hl=en&co=GENIE.Platform%3DDesktop

     

    The issue I'm facing is there are a few tickets that have the description character limit more than 50K, which is more than what google sheet allows. So I get an error and then the export stops. Is there anyway to solve this?

     

     

    0
  • Dave Dyson
    Hi Tanushree, and welcome to the Zendesk community! That add-on was build by Google, so we're not able to support it ourselves. However, if you click "read more" in the add-on's Overview, there are instructions for getting support: Zendesk Connector
    0
  • Qin Brian

    What is the limit of Title Characters?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Qin,

    I believe the character limit for the ticket subject (if that's what you're referring to) is approximately 150.
     
    I hope this helps!
    0
  • Anderson

    I'm trying to use Liquid Markup, and even though my message has less than 20k characters, it still says it goes over the 65k limit.

    Is there a way to have Liquid Markup without Rich Text to avoid this?

    Can a review on this HTML code generation from Zendesk be reviewed at some point? Because having it 3x+ the actual word count with just HTML formatting for nothing more than text and paragraphs looks a bit excessive

    0
  • Vaughan

    This limitation is hindering the performance of our teams by truncating tables shared by requesters and hiding information behind a subtle ellipses. Please introduce a customizable limitation on displayed characters or enhance the ellipses to be more prominent to notify agents that Zendesk is hiding content in the request.

    0
  • Shawna James
    Community Product Feedback Specialist
    Hey Vaughan thanks so much for your feedback. I would love to point you in the direction of our product feedback forum where we collect customer product feedback about our Zendesk suite and our PM's monitor regularly and other community members can weigh in as well. We would greatly appreciate you taking the time to provide this information in our forums, here is a template to get you started. Thank you so much for providing your valuable feedback to Zendesk!
    -1

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