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How can I switch from the Gmail connector to standard email forwarding?



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Bonnie

Zendesk Customer Care

Edited Mar 21, 2024


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Referred to instructions in the article, and it doesn't work..

Step 3 - made default

Step 4: Select disconnect ..
After that step, support@mydomain.com removed from the list (expected)

Step 5 - Gmail FW Done

Step 6 - Select Add address > Connect External Address and then Step 7 - Click through the next screens. 

Failed with:

"Please make sure you’ve updated your Gmail settings by following the steps above."

It works, when I did instead:
Select Add address > "Connect Other" 

After that step, Add address > "Connect External Address" wizard works too

Note - side task of #6640721 case

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Bonnie

Zendesk Customer Care

Hi Alex, thanks so much for sharing. Yes, for specific types of email addresses (usually email addresses that are also distribution lists, aliases, or groups) you will need to use the Connect other option instead. With most support addresses, the Connect external address option will still work. This support tip Unable to add Gmail address as an external support address discusses the Connect other option.

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