Forwarding your incoming Gmail or Google Workspace support email to Zendesk

You can receive support requests at a Gmail or Google Workspace account and forward them to your Zendesk email address.

Note: Depending on the level of access you've been given to Gmail or Google Workspace, you might be unable to change forwarding settings. If you can't change these settings, contact your administrator.

If you're using a different email client, see Forwarding incoming email to Zendesk Support.

Optionally, you can edit or create an SPF record to verify that Zendesk can send email on behalf of your email server. See Allowing Zendesk to send email on behalf of your email domain.

This article contains the following topics:

• Automatically forwarding messages from your Gmail account
• Redirecting incoming messages to another email account

Automatically forwarding messages from your Gmail account

With Gmail, you can choose to forward all of your new messages to another email address or only forward certain types of messages.

For details on how to configure forwarding, see Automatically forward Gmail messages to another account on Google's website.

Redirecting incoming messages to another email account

You can add an alias to an email address to route incoming emails from one address to another. For example, you might have an employee leave your organization, but you still need to ensure that you don't miss customer messages. Redirected messages don't include message history and appear to come directly from the original sender.

For details on how to redirect incoming email messages, see Redirect incoming messages with address maps on Google's website.