Forwarding your incoming support email to Zendesk using Gmail or G Suite

You can receive support requests at a Gmail or G Suite account, and forward them to your Zendesk email address.

Note: Depending on the level of access you've been given to Gmail or G Suite, you might not be able to change forwarding settings. If you can't change these settings, contact your administrator

If you're using a different email client, see Forwarding your incoming support email to Zendesk.

Optionally, you can edit or create an SPF record to verify that Zendesk can send email on behalf of your email server. See Setting up SPF for Zendesk to send email on behalf of your email domain.

This article contains the following topics:

• Automatically forwarding emails from your Gmail account
• Redirecting incoming emails to another email account

Automatically forwarding emails from your Gmail account

With Gmail, you can choose to forward all of your new messages to another email address, or only forward certain types of messages. 

For details of how to configure forwarding, see Automatically forward Gmail messages to another account on Google's website.

Redirecting incoming emails to another email account

You can add an alias to an email address to route incoming emails from one address to another. For example, you might have an employee leave your organization, but you still need to make sure that you don’t miss any messages from your customers.

For details about how to redirect incoming emails, see Redirect incoming messages to another email address on Google's website.