How can I add a sender avatar in my emails?

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6 Comments

  • Ben L

    Our company is using support@ourcompany.zendesk.com when sending emails to customers. Unfortunately, despite following the line items one by one for setting this up in google, it still doesn't reflect properly. 

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  • Brett Bowser
    Zendesk Community Manager

    Hey Ben,

    I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Ben

    Hi there,

    I am also struggling to add our company's photo to our support@companyname.zendesk.com email. Can anyone assist?

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  • Dave Dyson
    Zendesk Community Manager
    Hi Benjamin –
     
    Welcome to the community! It sounds like you're wanting to add your company photo/image to the outgoing email notifications your end-user receive. There are a couple ways of doing this:
     
    1. The simplest way would be to edit your HTML email template – you can find instructions in "Editing the HTML template" here: Customizing your templates for email notifications -- in this case, the image 
    2. Alternately, it's possible to add an image to agents' signatures: see Adding an agent signature to ticket email notifications and How can I add a hyperlink or image to my signature?
     
    Hope that helps!
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  • Corey Davin

    Is there an option to set the outgoing avatar image when using Zendesk email servers? We're looking to maintain a consistent mail picture while having our agents use their personal images.

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  • Dave Dyson
    Zendesk Community Manager
    Hi Corey, and welcome to the community! If you have a profile picture set in your agent/admin user profile, it should come through automatically in your outgoing email notifications to your customers:

    For more info, see Updating your name and profile picture
     
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