Managing translations for categories and sections

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7 Comments

  • Lilian Herman

    Translated categories and sections to not display in the sidebar in Category and section pages.  Also, when clicked, the URLs navigate to the English site instead of the translated site.  

    Does anyone know what's causing this?

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  • Bri Fitzgerald
    Zendesk Customer Care
    Hey Lilian! It looks like you're using a custom theme. Does this issue persist within the default Copenhagen theme? To test this, you can install a fresh copy of the Copenhagen theme, and then preview within the theme editor. If the issue does not persist in the default theme, then you'll have to partner with your developers to correct this, as it's related to custom code. If it does persist in the default theme, then I'd encourage you to reach out to us via Messaging, and we can take a closer look.
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  • Lilian Herman

    Hi Bri!

    I figured it out.  We do have a custom theme so I had to edit the script.js file to load categories based on the browser window.  Turned out to be pretty simple, once I figured it out. 

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  • Bri Fitzgerald
    Zendesk Customer Care
    Happy to hear it, Lillian. Let us know if you need anything else!
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  • Judson Santos Franca

    Hi!

    Would it be possible to translate an article using as source languages other articles placed in other categories/sections? E.g.: translate an article in a category A/section A using as source language an article placed in a category B/section B.

    Is there any way to create a "relationship" to connect them?

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  • Dane
    Zendesk Engineering
    Hi Judson,

    This functionality is not natively available. 
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  • Bobby Koch
    Zendesk Luminary

    When will flagging a translation be available in the Knowledge app?

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