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Managing translations for categories and sections



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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9 comments

Translated categories and sections to not display in the sidebar in Category and section pages.  Also, when clicked, the URLs navigate to the English site instead of the translated site.  

Does anyone know what's causing this?

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Bry Fitzgerald

Zendesk Customer Care

Hey Lilian! It looks like you're using a custom theme. Does this issue persist within the default Copenhagen theme? To test this, you can install a fresh copy of the Copenhagen theme, and then preview within the theme editor. If the issue does not persist in the default theme, then you'll have to partner with your developers to correct this, as it's related to custom code. If it does persist in the default theme, then I'd encourage you to reach out to us via Messaging, and we can take a closer look.

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Hi Bri!

I figured it out.  We do have a custom theme so I had to edit the script.js file to load categories based on the browser window.  Turned out to be pretty simple, once I figured it out. 

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Bry Fitzgerald

Zendesk Customer Care

Happy to hear it, Lillian. Let us know if you need anything else!

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Hi!

Would it be possible to translate an article using as source languages other articles placed in other categories/sections? E.g.: translate an article in a category A/section A using as source language an article placed in a category B/section B.

Is there any way to create a "relationship" to connect them?

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Dane

Zendesk Engineering

Hi Judson,

This functionality is not natively available. 

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Bobby Koch

Zendesk Luminary

When will flagging a translation be available in the Knowledge app?

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Hello! 

These features would be really helpful for the purpose of localization:

- Ability to delete all translations from a section in bulk (instead of one-by-one)

- Ability to download all categories & sections in EN-US into one source file

- Ability to upload localized files with all categories and sections in bulk

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Shawna James

Community Product Feedback Specialist

Hey Cristina, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Guide where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!
 

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