Enabling search across multiple help centers

Note: You must have Guide Enterprise and Support Enterprise to support multiple help centers.

If you have multiple help centers, you can enable users to search across one or more of your help centers. You can decide which help centers to include in the search results and whether you want to include community content from those help centers.

You must be a Guide admin to enable search for multiple help centers.

Note: If you set up Federated Search, you can also configure your search settings to include external content sources in your search results. See Including external content in your help center search results.

To enable users to search across multiple help centers

1. In Guide, click the Settings icon () icon in the sidebar, then click Search settings.
2. Under Multiple help center search, click Manage.
3. Click Include Gather community posts from your selected Help Centers in search results if you'd like to include community posts from the selected help centers in the search results.

   Knowledge base articles are included by default and cannot be excluded.

   

4. Select the name of each help center you want to include in the search results.

   The name of each help center that's been activated for a brand appears in the list. You might not have a corresponding help center for each of your brands.

5. Click Save.