You can manage the name and email address fields of a user profile in Zendesk Admin Center. You must have admin rights to edit these fields.
To update a user profile
- On the Sell sidebar, click Settings (), then click Manage > Users.
- Click the user you want to edit. Alternatively, for your own profile, click Manage > Profile in Sell.
The name and email address fields are read-only, and are managed in the Zendesk Admin Center. You need admin rights to edit these fields.
- Click Edit Profile.
A new window opens for the Zendesk Admin Center.
- Edit the name and manage the email address.Note: Users have a primary email address and can have additional email addresses as well. See Managing a team member's email address.
- Click Save.
Your updates are applied immediately.
- If you update any of the other fields in Sell, click Save.
Your updates are saved. When you refresh your Sell window, you'll see the name and email address updates.
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