You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles list within its section and has a star beside it.
Promoted articles always appear at the top of the section, regardless of the sorting option chosen. Promoted articles might also appear by default on the home page, depending on your theme.
To promote an article
- Navigate to the article, then click Edit article in the top menu
bar.
- Click Promote article in the article's sidebar.
- Click Save.
6 Comments
Hey it would be great to be able to bulk edit all articles and add or remove the promote article option.
weird that you cannot act on all article settings when bulk editing.
Hi, any plans to add top of the articles list to Support SDK for iOS/Android?
Hi Slava Skorbezh,
Thank you for leaving feedback on our Community. I've marked this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
Hi Jennifer Rowe ,
thanks for sharing about promoting articles for Guide (help center).
We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.
Is there a way to automate it instead of manual promotion? Like a template?
Hi Cheeny Aban
Can you help re: this:
We would like to show our most popular articles based on the highest number of page views, in our header dropdown and some sections in our Guide web pages.
Is there a way to automate it instead of manual promotion?
+1 to Soo Hian Foo comment. It'd be great to have such a feature
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