Flow Builder support for social messaging (Early Access Program)

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  • Jordan

    Love this idea! I understand that if this feature is toggled on for 1 brand, then flowbuilder will be available on all social channels, but if you are using multibranding, can some brands use this feature and others not?

    Will help center articles be available to be viewed in social media as well?

  • Cheeny Aban
    Zendesk Customer Care

    Hi Jordan,

    Thank you for raising that up! we appreciate it. I had flagged this article and raise your inquiry to our Team. The article will be updated once further information is available regarding this EAP.


  • Shipay Oficial

    Hi there!

    I just got now this Early Access Program but it seems that is not following the same structure of chat bot, the options seems broken and is very hard to our customer understand which option he can choose


    As you can see, the option looks great on our website, but on whatsapp is not elegible to use on that way.

    Our operation is affecting at this moment and our customer cannot contact us, this is a huge problem!

    We need to disable this program right now, this is possible? I'm kindly asking too, if is not possbile to disable that, please do an update on this system to looks like the same chat bot.

  • Dave Dyson
    Zendesk Community Manager

    Hi Erik, just a reminder – please leave your feedback on Productboard. Thanks!


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