Announcing Zendesk as an API Destination from Amazon EventBridge

EventBridge API Destinations provide a low-code way to make API calls from your AWS account to Zendesk.

Our existing Events Connector for Amazon EventBridge makes it easy to stream notifications from your Zendesk instance to your AWS environment. This simplifies the automation of processes and streamlines access to a diverse range of AWS services.

However, up until now this has been a one-way trip: if you wanted to have AWS events trigger actions in your Zendesk instance you needed to use services such as AWS Lambda to make calls to Zendesk’s API endpoints.

With the launch of API Destinations, EventBridge now facilitates a two-way flow. Using the existing EventBridge Rule and Input Transformer features, you can now use events from your EventBridge event bus to initiate API calls to Zendesk, without the need to write code.

API Destinations work in conjunction with Connections, which handle the authentication to your Zendesk account.

This new functionality opens up new use cases such as:

• Managing your AWS infrastructure more effectively, for example by creating a new Ticket in Zendesk in response to AWS Cloudwatch alarms or EC2 scaling events.
• Automating customer experiences in Zendesk based on events from both Zendesk and other EventBridge partners.
• Orchestrating data synchronisation between Zendesk, AWS, and other SaaS partners using EventBridge in combination with Amazon Appflow.

As part of this release, AWS have implemented three other features that will help manage your event flow.

• API Destinations can be configured with an invocation rate limit, which you can use to ensure that EventBridge doesn't overwhelm your Zendesk API limits.
• The Retry policy for EventBridge Targets (both to and from AWS) can be configured, allowing you to decide how long and how many times you'd like events to be retried.
• EventBridge Targets (both to and from AWS) now allow you to create a Dead Letter Queue, where you can store, review, and action events that don't get processed.

To get started now, visit the Zendesk Developer blog and read our how-to article on using EventBridge API Destinations to automate the creation of Zendesk tickets based on CloudWatch alarms.