Historical information in your reports is synced from your Zendesk products on a schedule. Live information is synced in near-real time.
Historical reporting
The historical reporting refresh interval, how often the data is synced, is either daily or hourly, depending on which plan you have.
- Daily: Data updates once a day at midnight in the timezone of the account.
- Hourly: Data updates one hour after the most recent update has finished. The update time is randomized within the hour, and in some cases might take two hours or more to complete. For an example, see It's been more than an hour since my data synced.
| Plan | Refresh interval | |
|---|---|---|
| Suite | Suite Team | Daily |
| Suite Growth | Daily | |
| Suite Professional | Hourly | |
| Suite Enterprise | Hourly | |
| Suite Enterprise Plus | Hourly | |
| Any Support plan with Explore | Explore Lite | Daily |
| Explore Professional | Hourly | |
| Explore Enterprise | Hourly | |
Note: If there are no reports or dashboards accessed for more
than 30 days, the data refresh interval is automatically changed to weekly. When
at least one report or dashboard is accessed, the data refresh interval is
restored to normal. When a scheduled dashboard is sent, it counts
as a dashboard being accessed.
Live reporting
The prebuilt live dashboard and live data metrics refresh in near-real time (typically between 5–10 seconds). The actual refresh interval might be affected by other factors like network speed and ticket volume.