How can I view tickets I follow?

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51 Comments

  • blak3r

    You literally have to be kidding me right? ADD THIS.

    1
  • Eric Glaskin

    adding support for this. new to zendesk, thought I messed something up in the setup because my team has been telling me they are getting emails about tickets they are added as follower to, but can't actually view the ticket. my only work around to this was that in the email notification that goes to followers, i have included a link to the actual ticket. this is not helpful for the staff to have one place to see all open tickets they are following, but at the very least they can see the ticket and respond. I too am disappointed that this has been discussed by users for this long and that it has not had traction with Zendesk for an actual resolution. 

    2
  • Dave Dyson
    Hi Eric, the two options at the top of the article are the way to see the tickets your agents are following.
    -4
  • Eric Glaskin

    Hi Dave, so instead of Zendesk making this a ticket field that we can use for setting up a view like we used other fields, we have to learn how to create a macro and try to get it working that way? Would seem like an actual solution if Zendesk were to actually make this something we can just select instead of having to build individually. 

    2
  • Dave Dyson
    Hey Eric, the first option given is probably the easiest -- clicking into your user profile in Support will allow you to see tickets you're following.
    -3
  • Bill Cao

    The view of my followed tickets should be a default, simple, essential feature, in addition to other views. Don't have to do these steps to get it. Zendesk's resopnse is not acceptable. 

    1
  • Dave Dyson
    Hi Bill, 
     
    There's a product feedback thread on this, I'll see if I can get an update from our product team, but upvoting and adding your use case will be helpful: Use Followers as VIEW parameter conditions
    -1
  • Dave Gladys

    I too am extremely unsatisfied with the response of, "The easiest way to do this is to click through 6 menus" instead of just making it a view option

    1
  • Sam Waterfield

    This is something one of our teams we manage has asked for. Seems like it should be a pretty straight forward addition. At the very least being able to add the "Follower" field to a view column would even take care of this. Thanks. 

    0
  • Daniel Clymore-Greene

    This should absolutely be configurable as a view. 

    0
  • Steve Prouty

    I also agree that having this be at least an option to create a View Folder for would save me and my fellow team a lot of time and clicks for collaboration on tickets.

    0
  • Jysk IT en del af Sagro I/S

    As so many simply issues this is once again a problem that cannot be solved easily. Apparently...

     

    0
  • Jason COCKING

    Adding a +1 here. We need some way to create a view or export a list of tickets for followers. This would be so helpful!

    1
  • Leigh KELSEY

    +1.

    Yes, seems this should be added as core functionality. 

    0
  • DSA Support

    +1 to this - would be great for our agents to easily view the tickets they are following.

    0
  • Christina Yates

    This feature is essential for reporting on and managing the overall tickets being handled by my teams. Please advise as to when this will be implemented.

    0
  • Jupete Manitas
    Zendesk Customer Care
    Hi Christina, thanks for writing in! 
     
    Totally understand the need and appreciate you giving product feedback here. As reviewing the community, there is product feedback related to this request.  You can look into this one - Use Followers as VIEW parameter conditions. There is a Planned tag and one of the product managers wrote an Official comment that this is being worked out. 
     
    We encourage you to follow that product feedback so you will also be notified of any updates on that community post. 
     
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. 
     
      
    0
  • Beth Pitcher

    I have made a feature request for this here: https://re-flowsupport.zendesk.com/knowledge/lists/default/1/2?brand_id=6340990824989

    0
  • Jysk IT en del af Sagro I/S

    Beth Pitcher How did you change the default login page for your domian? (re-flowsupport.zendesk.com)
    Isnt that your zendesk domain?

    0
  • Beth Pitcher

    Jysk IT en del af Sagro I/S I'm not sure what you mean but it's been very hard to create a support account to be able to post comments if that's what you mean? I just clicked 'forgot my password' a lot until it let me into an account

    0
  • Aaron Tevis

    Adding myself to the list of annoyed customers that this isn't available.

    0

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