Explore recipe: Measuring the number of incidents by problem

In Explore, click the reports (

) icon.

In the Reports library, click New report.

On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.

In the Metrics panel, click Add.

From the list of metrics, choose Tickets > Incidents, then click Apply.

In the Rows panel, click Add.

From the list of attributes, choose Ticket > Ticket problem ID, then click Apply.

Now, add a filter to exclude incidents that are not connected to problem tickets. In the Rows panel, click the Ticket problem ID attribute and click the Excluded tab. Select Null to exclude any null values, then click Apply.

What you'll need

Creating the report