The help center and Guide are tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a browser. Most browsers provide an option for automatic updates.
There are two categories of pages: end-user pages and admin pages. End-user pages are what your customers see in the help center. Admin pages are what Guide admins and select agents see in Guide.
For Zendesk Support, see Zendesk Support system requirements.
For end-user and admin pages, these browsers are supported on desktop:
- Google Chrome: latest two versions
- Mozilla Firefox: latest two versions
- Apple Safari: latest two versions
- Microsoft Edge: latest two versions
Some popular, industry-standard browsers restrict how cookies are recognized and used. For more information, see Zendesk support for cookie-restricted browsers (Safari, Chrome).
For end-user pages only, these browsers are supported on mobile:
- Apple Safari on iOS 9 and higher
- Google Chrome Mobile for Android: latest version
Wish to confirm the above “Note”, it is recording as “ need to use one of our mobile apps”, I want to confirm, what the mobile app is?
Thanks in advance
Firefox latest version and your system doesn't work. asking me too login
I have created a ticket on your behalf so I can investigate further. Kindly check your email for updates! Thanks!
Please sign in to leave a comment.