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Important: This page does not display the types of numbers available for purchase. If you are looking to buy new numbers, see the Zendesk number availability and pricing page. Use the dropdown menu next to 'My Talk line is in' to view the available number offerings.

Before you can utilize certain numbers with Zendesk, you may be required to provide regulatory information and documentation. This is applicable to all numbers, irrespective of whether you are directly purchasing new numbers from Zendesk or planning to port existing numbers to Zendesk.

The need for a business verification arises from specific regulations in certain countries. These rules mandate businesses to verify their identity by associating an approved regulatory bundle with a number, and in some instances, registering your business information and use case.

This guide will walk you through the process of gathering and submitting the necessary regulatory information and documents to ensure compliance with the latest regulatory requirements, including restrictions and porting documents.

Identifying Regulatory Requirements

Start by selecting a country to review the specific regulatory data required. Depending on the country, you may also find details about porting and any restrictions set by the country's regulator.

Please be aware of these important points as you gather the documentation.

  • All submitted documents (e.g., the business registration document) must be dated within the past 3 months. Submissions with documents older than this will be declined.
  • For countries needing an 'Executed Letter of Authorization', click here, make a copy, and fill it out with your details.
  • Where an authorized representative is required, an authorized representative is someone the business designates to act on its behalf, often listed on official documents or provided with a notarized power of attorney as proof of authority.
  • PO Box is not acceptable where a local address is required.

Submitting a Business Verification

After reviewing the necessary information and assembling the required documentation, you have two options for submission:

  • Self-Service Submission: You can choose to self-serve and submit your business verification by following the instructions provided on the Verifying your business for Zendesk phone number purchasing page.
  • Assisted Submission: If you require assistance, you can reach out to Zendesk Customer Support. They will guide you through the process of submitting your business verification, provided you have the necessary information based on the list of countries.
Note: Certain messaging submissions must be done via a form (i.e., A2P 10DLC). If a form is required, a link to the form will be provided, and next steps explained in the form.

Review Process

The review process can take up to 3 business days. It's crucial to factor in this timeline when planning to add a new number to your account. If you sent a self-service submission, you will be able to review the status in the Business Verification tab. If you contacted Zendesk Customer Support, they will keep you updated on your submission status.

The timeline for messaging submissions will be detailed separately in each section.

Post-Approval Process

Once your business verification (regulatory bundle) is approved, you can proceed with adding a new line or starting the port-in process.

Remember that certain number types can only be added by contacting Zendesk Customer Support as pointed in the Zendesk number availability and pricing page.

Note: Outbound calls from toll-free numbers are not supported. For more information see this article.

 

Phone Number Regulations

Argentina: Local Numbers

Required information Documentation to provide
Business name
  • Business registration document
Business address
Must be within the locality or region covered by the phone number's prefix
One of the following:
  • Business registration document showing a local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Commercial registry number
  • Business registration document

Argentina: Toll-free Numbers

Argentina's toll-free prefix: +54 800

Required information Documentation to provide
Business name
  • Business registration document
Business address
Must be within Argentina
One of the following:
  • Business registration document showing local address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Argentina: Documentation Guidelines

In Argentina, when a company is registered, the 'Inspección General de Justicia (IGJ)' or the 'Registro Público de Comercio (RPC)', depending on the jurisdiction, issues the 'Certificado de Inscripción de la Sociedad', which is the document you need to provide for "Business registration document".

Registered companies can obtain this document from IGJ or RPC as proof of their registration.

Phone Number Regulations

Australia: Local Numbers

Required information Documentation to provide
Business name
  • No documentation required
Business address
Must be within Australia
  • No documentation required

Australia: Mobile Numbers

Australia's mobile prefix: +61 4

Required information Documentation to provide
Business name
  • Business registration document
Business address
May be anywhere in the world
One of the following:
  • Business registration document or commercial registry or equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Business ID number
  • Business registration document

Australia: Toll-free Numbers

Australia's toll-free prefixes: +61 1300, +61 1800

Required information Documentation to provide
Business name
  • No documentation required
Business address
May be anywhere in the world
  • No documentation required

Australia: Documentation Guidelines

In Australia, when a company is registered, ASIC issues the 'Certificate of Registration of a Company', which is the document you need to provide for "Business registration document".

Registered companies can retrieve this document through the ASIC Connect portal as proof of their registration.

The following is an example of what this document looks like:

mceclip1.png

Voice Guidelines

Outbound calls from Australia Toll-free numbers

Australian Toll-free phone numbers (+61 1300, +61 1800) can only receive inbound calls. Outbound calls from these numbers violate Australian Communications and Media Authority (ACMA) regulations.

To learn more about outbound calling using toll-free numbers please review this resource.

Porting Guidelines

Portable numbers

To port Geographic (local) numbers, include the category type.

  • Geographic (local) numbers (+61 2, +61 3, +61 7, +61 8)
  • Mobile numbers (+61 4)
  • Toll-free and shared-cost numbers (+61 1300, +61 1800)
  • Toll-free 13 numbers (+61 13XX)
  • Toll-free number activation ( Toll-free numbers purchased directly from the regulator, you are not porting from an external provider.)
Restrictions
  • Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS.
  • To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request.
  • For mobile numbers, we can port from the following carriers only:
    • Telstra
    • Lebara
    • Lyca Mobile
    • Telstra Wholesale Service Providers
    • TPG-Vodafone
    • Vodafone Service Providers
    • Pivotel
Required information
  • Documentation forms:
    • Letter of Authorization (LOA), only for Geographic (Local) and Toll Free Phone Numbers. Must be dated within the last 30 days.
    • CAAA form and MNP template are only required for Mobile Phone Numbers.
  • Copy of your most recent phone bill (last 30 days).
    • Only for Toll-free number activation, this is not required.
  • Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
  • For Geographic (Local) numbers only, you need confirm the category of the desired port:
    • CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services.
    • CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting.
Timeframe After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.
Regulatory bodies The Australian Communications and Media Authority (ACMA).
Other details In addition to porting, new toll-free numbers can be activated. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.

 

How to submit

Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.

Austria: Local Numbers

Required information Documentation to provide
Business name
  • Business registration document
Business address
Must be within the locality or region covered by the phone number's prefix
One of the following:
  • Business registration document showing matching address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Bank confirmation of identity

    Austria: National Numbers

    Austria's national prefix: +43720

    Required information Documentation to provide
    Business name
    • Business registration document
    Business address
    Must be within Austria
    One of the following:
    • Business registration document showing Austrian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Bank confirmation of identity

    Austria: Mobile Numbers

    Austria's mobile prefix: +436

    Required information Documentation to provide
    Business name
    • Business registration document
    Business address
    Must be within Austria
    One of the following:
    • Business registration document showing Austrian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Bank confirmation of identity

    Austria: Toll-free Numbers

    Austria's toll-free prefix: +43800

    Required information Documentation to provide
    Business name
    • Business registration document
    Business address
    Must be within Austria
    • No documentation required
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Bank confirmation of identity

    Austria: Porting guidelines

    Portable numbers
    • Geographic (local) numbers
    • Non-geographic (national) numbers (+43720)
    • Toll-Free Numbers (+43800)
    Restrictions
    • Most of International Phone Numbers have Voice capability only, no SMS.
    • Austrian local numbers are often assigned in ranges. Some ranges may be assigned as a set of separate numbers, and some only as master numbers with extensions. Please check which set up you have before porting to make sure you know how many actual numbers you have.
    • Typically, conditions of service contracts limit porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It does occasionally happen, that the service contract does not allow immediate porting.
    Required information
    • Documentation forms:
      • Letter of Authorization (LOA) for Local and National numbers, dated within the last 30 days
      • Letter of Authorization (LOA) for Toll Free numbers, dated within the last 30 days
    • Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
    Timeframe

    Once you submit all required documentation/information, up to 2 weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR-GmbH).

    How to submit

    Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.

    🇧🇧 Barbados

    Barbados: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name None required
    Business address
    (must be within the locality or region covered by the phone number's prefix. A physical address is required)

    One of the following:

    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Phone Number Regulations

    Belgium: Local Numbers

    Required information Documents to provide
    Business name Excerpt from the commercial register (extrait BCE)
    Business address
    (Must be within the locality or region covered by the phone number's prefix)

    One of the following:

    • Excerpt from the commercial register (extrait BCE) showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register (extrait BCE) 
    Belgian VAT number None required


    Belgium: National Numbers

    Required information Documents to provide
    Business name Excerpt from the commercial register (extrait BCE)
    Business address
    (Must be within Belgium)

    One of the following:

    • Excerpt from the commercial register (extrait BCE) showing address in Belgium
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register (extrait BCE) 
    Belgian VAT number None required


    Belgium: Mobile Numbers

    Required information Documents to provide
    Business name Excerpt from the commercial register (extrait BCE)
    Business address
    (May be anywhere in the world)

    One of the following:

    • Excerpt from the commercial register (extrait BCE)
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Business registration number

    The enterprise/company number (Ondernemingsnummer/Numéro d’entreprise) as it appears on the official registration (ex: 0xxx.xxx.xxx).

    Excerpt from the commercial register (extrait BCE) 
    Authorized Representative Contact Email None required

    Belgium: Toll-free Numbers

    Required information Documents to provide
    Business name Excerpt from the commercial register (extrait BCE)
    Business address
    (must be within Belgium)

    One of the following:

    • Excerpt from the commercial register (extrait BCE) showing address in Belgium
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register (extrait BCE) 
    Belgian VAT number None required

     

    Belgium: Porting guidelines

    Return to top

    Portable numbers

    To port Geographic (local) numbers, include the category type.

    • Geographic (local) numbers
    • Toll-free numbers (+32 800)
    • National numbers (+32 78)
    Restrictions Most international phone numbers have VOICE capability only, no SMS.
    Required information
    • Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console
    • Applicable regulatory compliance documentation (above)
    • Copy of the most recent phone bill (within last 30 days)
    Timeframe After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
    Regulatory bodies Belgian Institute for Postal services and Telecommunications (BIPT)
    How to submit Contact the Zendesk support team with the required documentation and information.

    🇧🇯 Benin

    Benin: Mobile

    Return to top

    Capabilities: Voice

    Benin's mobile prefix: +2296

    Required information Documents to provide
    Business name None required 
    Business address
    (must be within Benin)

    One of the following:

    • Excerpt from the commercial register showing the Benin address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    🇧🇦 Bosnia & Herzegovina

    Bosnia & Herzegovina: National

    Return to top

    Capabilities: Voice

    Bosnia & Herzegovina's national prefix: +38770

    Required information Documents to provide
    Business name None required
    Business address
    (must be within Bosnia & Herzegovina)

    One of the following:

    • Excerpt from the commercial register showing the Bosnia and Herzegovina address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    🇧🇼 Botswana

    Botswana: Toll-free 

    Return to top

    Capabilities: Voice

    Botswana's toll-free prefix: +267 800

    Required information Documents to provide
    None required as there are currently no regulatory requirements for phone numbers in Botswana.

    Phone Number Regulations

    Brazil: Local Numbers

    Required information Documents to provide
    Business name
    • Excerpt from the commercial register
    Business address
    A PO Box is not acceptable
    One of the following:
    • Excerpt from the commercial register showing Brazilian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    ID Type and Number None required

    Brazil: National Numbers

    Required information Documents to provide
    Business name
    • Excerpt from the commercial register
    Business address
    Must be within Brazil
    One of the following:
    • Excerpt from the commercial register showing Brazilian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    ID Type and Number None required

    Brazil: Mobile Numbers

    Brazil's mobile prefix: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819

    Required information Documents to provide

    Business name

    Must be a registered business in Brazil with a valid CNPJ

    • Excerpt from the commercial register
    Business address
    Must be within Brazil
    One of the following:
    • Excerpt from the commercial register showing Brazilian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Business Registration Number

    Must be a CNPJ

    None required

    Brazil: Toll-free Numbers

    Brazil's toll-free prefix: +55 800

    Required information Documents to provide
    Business name

    One of the following:

    • The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), Download here
    • Excerpt from the commercial register

    Business address
    Must be within Brazil
    One of the following:
    • The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), Download here
    • Excerpt from the commercial register showing Brazilian address
    • Utility bill
    • Tax notice
    • Title deed or lease agreement

    Number of The Brazilian National Registry of Legal Entities "CNPJ"

    • The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), Download here
    Name of Authorized Representative
    • Government-issued ID (such as passport or driver’s license)
    Authorization of Representative One of the following:
    • Certified copy of Articles of Incorporation or By-laws registered by the competent commercial register designating the individual as an authorized representative
    • Power of attorney
    • Certified copy of a Corporate registration registered by the competent commercial register designating the individual as an authorized representative

    Brazil: Documentation Guidelines

    In Brazil, when a company is registered, the relevant document issued is the "Cadastro Nacional de Pessoas Jurídicas (CNPJ)" certificate, provided by the Brazilian National Registry of Legal Entities. This certificate serves as the business registration document, confirming the company's legal existence and registration status. It can be downloaded from the official website. 

    Anatel, the Brazilian telecommunications regulator, limits the number of toll-free numbers to five per CNPJ. Exceeding this risks service interruption. To keep more than five toll-free numbers, submit separate verification bundles with unique CNPJs.

    For example, to keep 25 toll-free numbers, submit five bundles, each with a unique CNPJ mapped to five toll-free numbers. 

    Porting Guidelines

    Portable numbers
    • Geographic (local) numbers
    • Toll-free numbers (+55 800)
    Restrictions
    • Most international phone numbers have VOICE capability only, no SMS.
    • For Geographic (local) numbers we support only the following localities. Other localities are currently not portable.
      • +55 11 São Paulo 
      • +55 19 São Paulo (Campinas)
      • +55 21 Rio de Janeiro 
      • +55 27 Espírito Santo (Vitoria) 
      • +55 31 Minas Gerais (Belo Horizonte)
      • +55 33 Minas Gerais (Governador Valadares)
      • +55 41 Paraná (Curitiba)
      • +55 48 Santa Catarina (Florianópolis)
      • +55 51 Rio Grande do Sul (Porto Alegre)
      • +55 62 Goiás (Goiania)
      • +55 71 Bahia (Salvador)
      • +55 81 Pernambuco (Recife)
      • +55 85 Ceará (Fortaleza)
    Required information
    • Letter of Authorization dated within the last 30 days:
      • Geographic Letter of Authorization (LOA)
      • Toll-free Letter of Authorization (LOA)
    • Applicable regulatory compliance documentation (above)
    Timeframe After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.
    Regulatory bodies Agencia Nacional de Telecomunicacoes (ANATEL)
    Other details Porting dates for Geographical (local) numbers are often scheduled with short notice (one-two business days).
    How to submit Contact the Zendesk support team with the required documentation and information.

    🇧🇬 Bulgaria

    Bulgaria: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Business registration document
    Business address
    (must be within locality or region covered by the phone number's prefix)
    One of the following:
    • Business registration document or excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Unified identification code None required
    Seat of address of registration None required
    Email address None required

    Bulgaria: Toll-free

    Return to top

    Capabilities: Voice

    Bulgaria's toll-free prefix: +359 800

    Required information Documents to provide
    Business name Business registration document
    Unified identification code None required

    Registered business address

    (can be anywhere in the world)

    None required
    Email address None required

    Phone Number Regulations

    Canada: Local Numbers

    Required information Documents to provide
    Currently there is no information required and no documents that you need to provide for local numbers in Canada.

    Canada: Toll-free Numbers

    Required information Documents to provide
    Currently there is no information required and no documents that you need to provide for toll-free numbers in Canada.

    SMS Guidelines

    Toll-free Numbers

    Each toll-free number must go through a Toll-free message verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers.

    Fill in the Toll-free message verification for US/Canada form and send your details for verification. Please allow approximately 5 business days for this process.

    Note: Messages sent from unverified toll-free phone numbers will return:
    "We couldn't deliver this message to +1 (XXX) XXX-XXXX".

    Porting Guidelines

    Portable numbers

    • Geographic (local) numbers
    • Mobile numbers
    • Toll-free numbers

    Restrictions

    • Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers.
    • The maximum amount of numbers per port is 1000

    Required information

    • Letter of Authorization (LOA) dated within the last 30 days
    • Copy of the most recent phone bill
    • Account number
    • PIN, if required

    Timeframe

    Once you submit all required documentation/information, up to 4 weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    The Canadian Radio-television and Telecommunications Commission (CRTC)

    Other details

    The most frequent reason for a port being declined is due to errors in the name or address information. To confirm that you possess the accurate details, you should obtain the name and address that appear on your Customer Service Record (CSR) from your current service provider.

    How to submit

    Contact the Zendesk support team to submit your request directly.

    🇨🇱 Chile

    Chile: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Excerpt from the commercial register
    Business address (must be within Chile) One of the following:
    • Government-issued ID showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Chile: Local

    Return to top

    Capabilities: Voice + SMS

    Required information Documents to provide
    Business name Excerpt from the commercial register
    Business address (must be within Chile) One of the following:
    • Government-issued ID showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Chile: Mobile

    Return to top

    Capabilities: SMS

    Required information Documents to provide
    Business name Excerpt from the commercial register
    Business address (must be within Chile) One of the following:
    • Government-issued ID showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Chile: Porting guidelines

    Return to top

    Portable numbers
    • Geographic (local) numbers
    • Toll-free numbers
    Required information
    • Government-issued ID (for individuals) or RUT (for companies)
    • Account SID (internal only)
    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    🇨🇴 Colombia

     

    Colombia: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Excerpt from the commercial register
    Business address
    Must be within the locality or region covered by the phone number's prefix
    One of the following:
    • Government-issued ID showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Colombia: Toll-free

    Return to top

    Capabilities: Voice

    Colombia's toll-free prefix: +571 800

    Required information Documents to provide
    Business name Excerpt from the commercial register
    Business address
    Must be within the locality or region covered by the phone number's prefix
    One of the following:
    • Government-issued ID showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    🇨🇷Costa Rica

    Costa Rica: National

    Return to top

    Capabilities: Voice

    Costa Rica's national prefix: +506

    Required information Documents to provide
    Business name Corporate identity card (Cedula Juridica)
    Business address (must be within Costa Rica) Extract from the National Registry (Literal De Persona Jurídica)
    Business registration number Corporate identity card (Cedula Juridica)

    Costa Rica: Toll-free

    Return to top

    Capabilities: Voice

    Costa Rica's toll-free prefix: +506 800

    Required information Documents to provide
    Business name

    One of the following:

    • Corporate identity card (Cedula Juridica) for Costa Rican companies
    • Business Registration for non-Costa Rican companies
    Business address
    (can be anywhere in the world)

    One of the following:

    • Extract from the National Registry (Literal De Persona Jurídica) for Costa Rican companies
    • Extract from the Business Register
    Business registration number

    One of the following:

    • Corporate identity card (Cedula Juridica) for Costa Rican companies
    • Business registration for non-Costa Rican companies
    Letter of authorization Executed letter of authorization

    🇭🇷 Croatia

    Croatia: Toll-free

    Return to top

    Capabilities: Voice

    Croatia's toll-free prefix: +385 800

    Required information Documents to provide
    Business name Excerpt from the court register showing name of Authorized Representative
    Business address (must be within Croatia)

    One of the following:

    • Court register showing address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Company registration number Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)
    Name of authorized representative

    One of the following:

    • National ID
    • Passport
    • Residence permit 

    Phone Number Regulations

    Czech Republic: Local Numbers

    Required information Documents to provide
    Business name None required
    Business address
    (must be within locality or region covered by the phone number's prefix)
    One of the following:
    • Business registration showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Registered Business Address

    (if different)

    None required
    Business ID number None required
    Name of authorized representative None required
    Address of authorized representative None required

    Czech Republic: National Numbers

    Czech Republic's national prefix: +420 910

    Required information Documents to provide
    Business name None required
    Business address
    (can be anywhere in the world)
    None required
    Date of Birth None required
    Birth Certificate Code (Birth Registration Number) None required

    Czech Republic: Mobile Numbers

    Czech Republic's mobile prefix: +420 73

    Required information Documents to provide
    Business name Business registration document
    Business address
    (can be anywhere in the world)
    None required
    Business ID number None required
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    Authorization of authorized representative One of the following:
    • Power of attorney
    • Other documentation showing the individual is a director or country manager for the business
    Address of authorized representative None required

    Czech Republic: Toll-free Numbers

    Czech Republic's toll-free prefix: +420 800

    Required information Documents to provide
    Business name None required
    Business address
    (can be anywhere in the world)
    None required
    Date of Birth None required
    Birth Certificate Code (Birth Registration Number) None required

    SMS Guidelines

    Starting July 14, 2025, all SMS messages sent from international phone numbers to the Czech Republic will be blocked by local mobile operators O2 and T-Mobile to comply with new regulations and prevent fraud. Messages sent before this date may also be filtered or display a generic sender name. Additional mobile operators in the Czech Republic may introduce similar measures in the future.

    Porting Guidelines

    Portable numbers
    • Geographic (local) numbers
    • National numbers (+420910)
    • Toll-free numbers (+420800)
    Restrictions

    Most international phone numbers have VOICE capability only, no SMS.

    Required information
    • OKU Code (14 digits long unique identification code) for each phone number
    • Applicable regulatory compliance documentation (above)
    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    The Czech Telecommunication Office (ČTÚ)

    Other details

    Porting dates are often scheduled with short notice (one - two business days).

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    🇩🇰 Denmark

    Denmark: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name None required
    Business address (must be within Denmark) One of the following:
    • Business registration document showing address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number None required

    Denmark: Mobile

    Return to top

    Capabilities: Voice and SMS

    Denmark's mobile prefixes: +4525, +4592, +4541

    Required information Documents to provide
    Business name None required
    Business address (must be within Denmark) None required

    Denmark: Toll-free

    Return to top

    Capabilities: Voice

    Denmark's toll-free prefix: +4580

    Required information Documents to provide
    Business name None required
    Business address (must be within Denmark) None required

    Denmark: Porting guidelines

    Return to top

    Portable numbers
    • Geographic (local) numbers
    • Toll-free numbers (+4580)
    Restrictions

    Most international phone numbers have VOICE capability only, no SMS.

    Required information
    • Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console
    • Applicable regulatory compliance documentation (above)
    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Danish Energy Agency (ENS)

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    🇩🇴 Dominican Republic

    Dominican Republic: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Business registration document
    Business address

    One of the following:

    • Business registration showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    🇪🇨 Ecuador

    Equador: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Excerpt from the commercial register
    Business address
    Must be within the locality or region covered by the phone number's prefix

    One of the following:

    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    🇪🇬 Egypt

    Egypt: Toll-free

    Return to top

    Capabilities: Voice

    Egypt's toll-free prefix: +20800

    Required information Documents to provide
    Business name None required
    Business address (must be within Egypt) None required

    🇸🇻 El Salvador

    El Salvador: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Business registration document
    Business address
    (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)
    One of the following:
    • Business registration document showing a local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Name of an authorized representative One of the following:
    • Government-issued ID
    • Passport
    Authorization of authorised representative Business registration document showing the name of the authorized representative

    🇪🇪 Estonia

    Estonia: National

    Return to top

    Capabilities: Voice

    Estonia's national prefix: +372

    Required information Documents to provide
    Business name Extract from the commercial register
    Business address
    (can be anywhere in the world)
    None required

    Estonia: Mobile

    Return to top

    Capabilities: SMS

    Estonia's mobile prefixes: +372 81, +372 82, +372 83, +372 84, +372 85, +372 86, +372 87

    Required information Documents to provide
    Business name Extract from the commercial register
    Business address
    (can be anywhere in the world)
    None required

    🇫🇮 Finland

    Finland: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name None required
    Business address
    (must be within the locality or region covered by the phone number's prefix)
    None required

    Finland: Mobile

    Return to top

    Capabilities: Voice + SMS

    Finland's mobile prefix: +358 75

    Required information Documents to provide
    Business name None required
    Business address None required

    Finland: Toll-free

    Return to top

    Capabilities: Voice

    Finland's toll-free prefix: +358 800

    Required information Documents to provide
    Business name None required
    Business address None required

    Finland: Porting guidelines

    Return to top

    Portable numbers

    • Geographic (local) numbers
    • Toll-free numbers

    Restrictions

    Most international phone numbers have VOICE capability only, SMS is not possible.

    Required information

    • Depending on the number type:
    • Letter of Authorization (LOA) (toll-free) dated within the last 90 days
    • Letter of Authorization (LOA) (local) dated within the last 90 days
    • Letter of authorization (LOA) (mobile) dated within the last 90 days

    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Finnish Communications Regulatory Authority (TRAFICOM)

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    Guidelines on number types and their use cases

    Number Type:
    Local

    Capability:
    Voice only

    Prefix Range:
    +331 to +335

    Regulatory Requirements:
    Local

    Permitted Use Cases:
    • You can use this number for making manual outbound calls
    • Any use case not listed in the Forbidden Use Cases
    Forbidden Use Cases:
    • Calling Emergency Services
    • Automated Outbound Calling (Auto-Dialing)
    • Sales and Telemarketing Calls (i.e., companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.)
    Note:
    • The permitted and forbidden use cases for Local and National are the same. Therefore, use Local or National numbers based on your prefix preference.

    Number Type: National

    Capability:
    Voice only

    Prefix:
    +339

    Regulatory Requirements:
    National

    Permitted Use Cases:
    • You can use this number for making manual outbound calls
    • Any use case not listed in the Forbidden Use Cases
    Forbidden Use Cases:
    • Calling Emergency Services
    • Automated Outbound Calling (Auto-Dialing)
    • Sales and Telemarketing Calls (i.e., companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.)
    Note:
    • The permitted and forbidden use cases for Local and National are the same. Therefore, use Local or National numbers based on your prefix preference.

    Number Type:
    Mobile

    Capability:
    Voice and SMS

    Prefix Range:
    +336, +3373 to +3378

    Regulatory Requirements:
    Mobile

    Permitted Use Cases:
    • You can use this number for making manual outbound calls
    • P2P Messaging: Interpersonal messages sent in a messaging conversation (e.g., support agent messaging a customer about their ticket).
    Forbidden Use Cases:
    • A2P Messaging: Automated messages from companies (e.g., delivery notifications, one-time passwords, booking confirmations). For this use case, use the new “Technical Platform Numbers” number range.
    • Automated Outbound Calling (Auto-Dialing)
    Note:
    • Mobile numbers are only for interpersonal messaging (P2P) (e.g., support agent messaging a customer about their ticket).
    • If you need to send automated messages (A2P), you will need to select Technical Platform Numbers.

    Number Type:
    Polyvalent Numbers

    Capability:
    Voice only

    Prefix:
    +33948353

    Regulatory Requirements:
    National

    Permitted Use Cases:

    • Sales and Telemarketing Calls (i.e., calls made by companies attempting to sell items/services without end-user consent)
    • Automated Outbound Calling (Auto-Dialing)

    Forbidden Use Case:

    • One-way calling is not permitted; the end user must be able to return the call.

    Note:

    • This number range is specifically designated for sales and telemarketing use cases. It is intended for companies that attempt to sell items/services without end-user consent.
      You can use this number type to call other businesses or individuals; however, the answer rate may be affected due to the nature of this number range (Sales and Telemarketing Calls).

    Number Type: Technical Platform Numbers

    Capability:
    Voice and SMS

    Prefix:
    +3393903

    Regulatory Requirements:
    National

    Permitted Use Cases:
    • A2P Messaging: Automated messages from companies (e.g., delivery notifications, one-time passwords, booking confirmations).
    • Automated Outbound Calling (Auto-Dialing)
    • Conversational Messaging (using the Time2Chat solution provider): Automated messages generated by bots and/or messages using templates.
    Forbidden Use Cases:
    • Sales and Telemarketing Calls: Companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.
    Note:
    • Technical Platform Numbers can accommodate both A2P and P2P messaging.

    Number Type:
    Toll-free

    Capability:
    Voice only

    Prefix Range:
    +33800 to +33805

    Regulatory Requirements:
    Toll-free

    Permitted Use Case

    • You can use this number to receive inbound calls

    Forbidden Use Case

    • Directory Services: Use of directory services is prohibited. Directory services are websites or applications that allow users to find phone numbers and addresses for individuals or businesses.

    Note:

    • This is the recommended number if you want to provide end-users with a toll-free option to call at no charge.

    Phone Number Regulations

    France: Local

    Required information Documents to provide
    Business name

    Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  

    If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)

    Business address
    (must be within locality or region covered by the phone number's prefix)
    One of the following:
    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register Extrait K-bis showing business registration number
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Residence permit

    France: National

    Required information Documents to provide
    Business name

    Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  

    If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)

    Business address
    (must be within locality or region covered by the phone number's prefix)
    One of the following:
    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register Extrait K-bis showing business registration number
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Residence permit

    France: Mobile

    Required information Documents to provide
    Business name

    Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  

    If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)

    Business address
    (must be within locality or region covered by the phone number's prefix)
    One of the following:
    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register Extrait K-bis showing business registration number
    Name of authorized representative One of the following:
    • Government-issued ID
    • Passport
    • Residence permit

    France: Toll-free

    Required information Documents to provide
    Business name

    Excerpt from the commercial register Extrait K-bis showing name of the authorized representative. If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis.  

    If a Power of Attorney is used, you must submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company (in the Power of Attorney)

    Business European Economic Area address
    (must be within locality or region covered by the phone number's prefix)
    One of the following:
    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number Excerpt from the commercial register (Extrait K-bis)
    Name of authorized representative

    One of the following:

    • Government-issued ID
    • Passport
    • Residence permit

    Porting Guidelines

    Portable numbers
    • Geographic (local) numbers (+33 1 to +33 5)
    • Non-geographic (national) numbers (+33 9)
    Restrictions

    Most international phone numbers have VOICE capability only. 

    Required information
    • The following set of information:
      • Company Name or End User Name if individual
      • Postal address 
      • Post code 
      • City 
      • Country 
      • SIRET code
      • NAF code
      • Valid RIO code (Code RIO valide)
      • Current carrier name
    • Applicable regulatory compliance documentation (above)
    • Additionally for Non-geographic "Numéro Cristal" +33 969 numbers:
      • LOA
    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Autorité de Régulation des Communications Électroniques et des Postes (ARCEP)

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    Phone Number Regulations

    Germany: Local

    Required information Documents to provide
    Business name Excerpt from the commercial register (Handelsregisterauszug)
    Business address
    Must be within the locality or region covered by the phone number's prefix

    One of the following:

    • Excerpt from the commercial register (Handelsregisterauszug) showing local address
    • Trade license (Gewerbeanmeldung) showing local address

    Germany: Mobile

    Germany's mobile prefix: +49 157, +49 158

    Required information Documents to provide
    Business name Excerpt from the commercial register (Handelsregisterauszug)
    Business address (must be in Germany) Excerpt from the commercial register (Handelsregisterauszug) showing matching address
    German VAT Number None required
    Business Registration Number Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number.

    Germany: Toll-free

    Germany's toll-free prefix: +49 800

    Required information Documents to provide
    Business name Excerpt from the commercial register (Handelsregisterauszug)
    Numbers allocated Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter
    VAT Number None required

    Voice Guidelines

    Germany: Restrictions

    Restrictions
    German mobile numbers are only available to German-registered GmbH and AG companies.

    Porting Guidelines

    Note: Numbers prefixed with +49 1806 are non-portable.
    Portable numbers
      • Geographic (local) numbers (+491 to +499)
      • Toll-free numbers (+49800)
    Restrictions
    • Most international phone numbers have VOICE capability only, no SMS
    • German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported
    • Often conditions of service contracts are limiting for porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. Oftentimes the service contract does not allow immediate porting
    • Mobile number porting is not supported
    Required information
    • Letter of Authorization dated within the last 30 days:
      • Geographical (local) LOA
      • Toll-free LOA
    • Applicable regulatory compliance documentation (above)
    • Copy of the most recent phone bill (within the last 30 days)
    • For Toll-free numbers, you need to provide a number allocation letter from the German Regulator “Zuteilungsbescheid” for each number
    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.

    Regulatory bodies

    Bundesnetzagentur (BNetzA)

    Other details

    You can also activate new German toll-free numbers allocated by the regulator. For activation, see Applying for and activating German toll-free numbers.

    Note:
    Here you have a direct link to their Online application (0)800

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    🇬🇩 Granada

    Granada: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name None required
    Business address
    Must be within the locality or region covered by the phone number's prefix
    One of the following:
    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Phone Number Regulations

    Greece: Local

    Required information Documents to provide

    Business Name

    Must match the name listed on the official commercial register document.

    • Extract from the commercial register
    Business address
    A Greek operational address. Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. For businesses registered outside of Greece, this may differ from the address appearing on the official registry document.

    Once of the following:

    • Extract from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Business Registration Number

    Must match the number listed on the official commercial register document.

    None required

    Business Website

    None required

    Name of Authorized Representative

    None required
    Email of Authorized Representative

    None required

    Greece: Toll-free

    Greece's toll-free prefix: +30 800

    Required information Documents to provide
    Business name

    One of the following:

    • Articles of Association
    • Articles of Incorporation
    • Extract from the commercial register
    Business address
    May be anywhere in the world
    None required
    Tax ID Number None required
    Contact Information (business email or mailing address) None required

    SMS Guidelines

    Starting September 18, 2024, all messages from international phone numbers to Greece will be blocked to prevent fraud.

    Phone Number Regulations

    Hong Kong: National Numbers

    Hong Kong's national prefix: +85230, +85258

    Required information Documents to provide
    Business name
    • Business registration certificate
    Business address (must show name to demonstrate addressee is business) One of the following:
    • Correspondence with government departments (no more than three months old), such as the Business Registration certificate
    • Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or credit card account statement
    • Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill
    • Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill
    Business registration number
    • Business registration document

    Hong Kong: Toll-free Numbers

    Hong Kong's toll-free prefix: +852 800

    Required information Documents to provide
    Business name
    • Business registration certificate
    Business address (must show name to demonstrate addressee is business) One of the following:
    • Correspondence with government departments (no more than three months old), such as the Business Registration certificate
    • Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or a credit card account statement
    • Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill
    • Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill
    Business registration number
    • Business registration document

    SMS Guidelines

    Starting November 18, 2024, messages sent from international phone numbers to the mobile operator China Mobile in Hong Kong will be blocked.

    🇭🇺 Hungary

    Hungary: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name None required
    Registered seat None required
    Business address
    Must be within the locality or region covered by the phone number's prefix
    One of the following:
    • Extract from the commercial register or business registration showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Invoicing address (if different) None required
    Business registration number None required
    Business email or mailing address None required

    Hungary: Mobile

    Return to top

    Capabilities: SMS

    Hungary's mobile prefix: +36 70 

    Required information Documents to provide
    Business name None required
    Registered seat None required
    Business address
    (must be within Hungary)
    One of the following:
    • Extract from the commercial register or business registration showing Hungarian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number None required
    Business email or mailing address None required

    Hungary: Toll-free

    Return to top

    Capabilities: Voice

    Hungary's toll-free prefix: +36 800

    Required information Documents to provide
    Business name None required
    Registered seat None required
    Business address
    (must be within Hungary)
    One of the following:
    • Extract from the commercial register or business registration showing address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Business registration number None required
    Business email or mailing address None required

    Phone Number Regulations

    Iceland: Local

    Required information Documents to provide
    Business name
    • Excerpt from the commercial register
    Business address
    Must be within Iceland
    One of the following
    • Excerpt from the commercial register showing Icelandic address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Iceland: Mobile

    Required information Documents to provide
    Business name
    • Excerpt from the commercial register
    Business address
    Must be within Iceland
    One of the following
    • Excerpt from the commercial register showing Icelandic address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Voice Guidelines

    Effective August 1, 2024, outbound voice calls from Indian numbers (+91) to Indian (+91) destinations will be blocked. This includes numbers added as external numbers for outbound calls.

    Phone Number Regulations

    Indonesia: Local

    Required information Documents to provide
    Business name Business registration document
    Business address
    Must be within the locality or region covered by the phone number's prefix
    One of the following:
    • Business registration
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Name of authorised representative

    One of the following:

    • National ID for Indonesian citizens
    • Passport for non-Indonesians
    • Residence Permit (KITAP/KITAS) for-non Indonesians

    Indonesia: Mobile

    Required information Documents to provide
    Business name Business registration document
    Business address
    May be anywhere in the world
    One of the following:
    • Business registration
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Name of authorised representative

    One of the following:

    • National ID for Indonesian citizens
    • Passport for non-Indonesians
    • Residence Permit (KITAP/KITAS) for-non Indonesians

    Indonesia: Toll-free

    Indonesia's toll-free prefixes: +62 7803, +62 1803

    Required information Documents to provide
    Business name Business registration document
    Business address
    May be anywhere in the world
    One of the following:
    • Business registration
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Name of authorised representative

    One of the following:

    • National ID for Indonesian citizens
    • Passport for non-Indonesians
    • Residence Permit (KITAP/KITAS) for-non Indonesians

    Voice Guidelines

    Indonesia: Restrictions

    Restrictions
    Toll-free numbers are not allowed for callback service.

    SMS Guidelines

    Starting September 21, 2024, messages sent from international phone numbers to the mobile operators Telkomsel, Axiata, and Smart in Indonesia will be blocked.

    Voice and SMS Guidelines

    Starting March 15, 2025, to align with evolving regulatory requirements, Zendesk will stop delivering voice and messaging traffic to recipients in Iran.

    Phone Number Regulations

    Ireland: Local Numbers

    Required information Documents to provide
    Business name None required
    Business address
    Must include Eircode and be within locality or region covered by the phone number's prefix
    None required
    Business Website None required

    Authorized Representative Name

    Authorized representative should be a senior manager in the company who is responsible for Phone Numbers

    None required

    Authorized Representative Contact Email

    None required

    Business Registration Number

    Company Registration Number (CRN) issued by the Companies Registration Office (CRO) (ex: NC123456)

    None required

    Business Classification

    Note: Reply "ISV"

    None required

    Ireland: Toll-free 

    Ireland's toll-free prefix: +353 1800

    Required information Documents to provide
    Business name
    • Business registration document
    Business address

    May be anywhere in the world

    None required

    Porting Guidelines

    Portable numbers
    • Geographic (local) numbers
    • Toll-free numbers (+353 1800)
    Restrictions
    • Most international phone numbers have VOICE capability only, no SMS.
    • Almost all phone numbers can be ported. Full ranges of numbers can also be ported. Porting a part of a range is not always possible, it depends on the losing carrier's acceptance to process a fragmented port request.
    Required information

    Provide the information in the following order:

    • Approved regulatory compliance documentation for Ireland (information on this is above)
    • Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console
    • Copy of the most recent phone bill (within last 30 days)
    Timeframe

    After you've submitted all required documentation and information, the process can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Commission for Communications Regulation (ComReg)

    Other details

    The account number of a customer registered with a losing provider is very important for Irish Porting. An incorrect account number is the main cause for the majority of port rejections, along with incomplete phone number ranges.

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    🇮🇱 Israel

    Israel: National

    Return to top

    Capabilities: Voice

    Israel's national prefix: +972

    Required information Documents to provide
    None required None required

    Israel: Local

    Return to top

    Capabilities: Voice + SMS

    Required information Documents to provide
    None required None required

    Israel: Mobile

    Return to top

    Capabilities: SMS, Voice

    Required information Documents to provide
    None required None required

     

    Israel: Toll-free 

    Return to top

    Capabilities: Voice

    Israel's toll-free prefix: +972 180

    Required information Documents to provide
    None required None required

     

    Phone Number Regulations

    Italy: Local Numbers

    Required information Documents to provide
    Business name
    • No documentation required
    Business address
    Must be within the locality or region covered by the phone number's prefix
    One of the following:
    • Business registration document showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    VAT (or Business Registration ID, if VAT is unavailable)
    • No documentation required
    Name of authorized representative One of the following:
    • Government-issued ID (must include the ID number, issuing authority, and issue date)
    • Passport (must include the ID number, issuing authority, and issue date)
    Date of birth of authorized representative
    • No documentation required
    Place of birth of authorized representative
    • No documentation required
    Fiscal Code of Authorized Representative
    • No documentation required
    Nationality of Authorized Representative
    • No documentation required

    Italy: Mobile Numbers

    Italy's mobile prefix: +393

    Required information Documents to provide
    Business name
    • No documentation required
    Business address

    May be anywhere in the world

    One of the following:
    • Business registration document showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    VAT (or Business Registration ID, if VAT is unavailable)
    • No documentation required
    Name of authorized representative One of the following:
    • Government-issued ID (must include the ID number, issuing authority, and issue date)
    • Passport (must include the ID number, issuing authority, and issue date)
    Date of birth of authorized representative
    • No documentation required
    Place of birth of authorized representative
    • No documentation required
    Fiscal Code of Authorized Representative
    • No documentation required
    Nationality of Authorized Representative
    • No documentation required

    Italy: Toll-free Numbers

    Italy's toll-free prefix: +39800

    Required information Documents to provide
    Business name
    • No documentation required
    Business address

    May be anywhere in the world

    One of the following:
    • Business registration document showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    VAT (or Business Registration ID, if VAT is unavailable)
    • No documentation required
    Name of authorized representative One of the following:
    • Government-issued ID (must include the ID number, issuing authority, and issue date)
    • Passport (must include the ID number, issuing authority, and issue date)
    Date of birth of authorized representative
    • No documentation required
    Place of birth of authorized representative
    • No documentation required
    Fiscal Code of Authorized Representative
    • No documentation required
    Nationality of Authorized Representative
    • No documentation required

    Porting Guidelines

    Portable numbers
    • Geographic (local) numbers 
    Restrictions
    • Most international phone numbers have VOICE capability only, no SMS.
    • The Letter of Authorization must be in Italian. You can use English translation for guidance
    • Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Providers can share codes for each number or one code for a group of numbers
    • Zendesk can support porting only with major carriers in Italy. Sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting:
      • BT
      • CloudItalia
      • Colt
      • Fastweb
      • Sky
      • Tim
      • Tiscali
      • TWT
      • Uno
      • Verizon
      • Vodafone
      • Wind
    Required information
    • Letter of Authorization (LOA) dated within the last 30 days.
    • Secret code (Codice Segreto) for the port authorization 
    • Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
    • Copy of the most recent phone bill (within last 30 days)
    Timeframe

    After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Autorità per le Garanzie nelle Comunicazioni (AGCOM)

    How to submit

    Contact the Zendesk support team with the required documentation and information.

    Phone Number Regulations

    Japan: Local Numbers

    Required information Documents to provide
    Japan Regulatory Bundle application Completed Japan Regulatory Bundle application.This means an application must be completed and signed by the authorized representative.

    Download the application here:

    • English version (.pdf | .docx)
    • Japanese version (.pdf | .docx)
    Business name

    Corporate registration document.

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload

    Business address

    Corporate registration document.

    If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:

    • Certificate of tax payment of the local corporate entity.
    • Utility bill of the local office address.
    Note: A mailer will be sent to verify the applicant's physical  address.

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload.

    Business purpose Corporate registration document The supporting document(s) must have been issued within the last six months and be valid at time of upload.
    Authorization of representative

    One of the following:

    • Power of attorney
    • Corporate registration showing name of authorized representative
    • Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
    Name of authorized representative

    Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

    • Passport
    • Driver’s license
    • Certificate of driving record 
    • My Number Card*
    • “Zairyu” residency card (non-Japanese national)
    • Certificate of special permanent resident (non-Japanese national)
    Note: Do not upload the back side of the My Number card.
    Address of authorized representative

    If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include: 

    • Certificate of tax payment (within the previous  six months)
    • Utility bill (within the previous six months)
    Note: A mailer will be sent to verify the authorized representative’s physical address.

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload

    Japan: National Numbers

    Japan's national prefix: +8150

    Required information Documents to provide
    Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable

    Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last three months.

    Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022)
    An application must be completed and signed by the authorized representative.

    You can download the application here:

    English version (.pdf | .docx)

    Japanese version (.pdf | .docx)

    Business name

    Corporate registration document 

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload

    Business address
    (must be a physical address, a P.O. box is not acceptable)

    Corporate registration document

    If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:

    • Certificate of tax payment
    • Utility bill

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload.

    Note: A mailer will be sent to verify the applicant's physical  address.
    Documents you provide must be dated within the last three months.
    Business purpose Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload.
    Authorization of representative

    To prove that the representative is authorized to act on behalf of the business, provide one of the following:

    • Power of attorney
    • Corporate registration showing name of authorized representative
    • Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
    Name of authorized representative

    Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

    • Passport
    • Driver’s license
    • Certificate of driving record 
    • My Number Card*
    • “Zairyu” residency card (non-Japanese national)
    • Certificate of special permanent resident (non-Japanese national)

    Do not upload the back side of My Number card

    Address of authorized representative

    If one of the authorized representative’s photo ID (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include: 

    • Certificate of tax payment (within the previous six months).
    • Utility bill (within the previous six months)
    Note: A mailer will be sent to verify the authorized representative’s physical address.

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload

    Japan: Toll-free Numbers

    Japan's toll-free prefixes: +81120, +81800

    Required information Documents to provide
    Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable

    Completed Japan Regulatory Bundle application

    Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022)

    An application must be completed and signed by the authorized representative.

    You can download the application here:

    English version (.pdf | .docx)

    Japanese version (.pdf | .docx)

    Business name

    Corporate registration document 

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload

    Business address
    (must be a physical address, a P.O. box is not acceptable)

    Corporate registration document

    If the applicant’s physical address in Japan is different from the address appearing on the corporate registration document, please provide one of the following to prove the local office address:

    • Certificate of tax payment
    • Utility bill
    Note: A mailer will be sent to verify the applicant's physical  address.

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload.

    Business purpose Corporate registration document. The supporting document(s) must have been issued within the last six months and be valid at time of upload.
    Authorization of representative

    To prove that the representative is authorized to act on behalf of the business, provide one of the following:

    • Power of attorney
    • Corporate registration showing name of authorized representative
    • Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us
    Name of authorized representative

    Two forms of photo identification are required to verify the authorized representative's name, photo, date of birth, and address:

    • Passport
    • Driver’s license
    • Certificate of driving record 
    • My number card*
    • “Zairyu” residency card (non-Japanese national)
    • Certificate of special permanent resident (non-Japanese national)
    Note: Do not upload the back side of My number card.
    Address of authorized representative

    If one of the authorized representative’s photo IDs (such as their passport) does not show an address or the address shown is not current, submit a third verification document showing the current address which can include: 

    • Certificate of tax payment (within the previous six months).
    • Utility bill (within the previous six months)
    Note: A mailer will be sent to verify the Authorized Representative’s physical address.

    The supporting document(s) must have been issued within the last six months and be valid at the time of upload.

    Porting Guidelines

    Portable numbers
    • Toll-Free numbers (+81800, +81120)

    Restrictions
    • Most of International Phone Numbers have Voice capability only, no SMS.
      Porting supported from following providers:
      • NTT Communications
      • NTT East / NTT West
      • KDDI
      • Rakuten Communications
    • Original physical LOA will need to be posted to Twilio's carrier provider, once port has been approved.
    Required information
    • Letter of Authorization (LOA) signed and stamped by the end user.
    • Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
    Timeframe

    3-4 weeks after documentation/information submission, depending on the complexity of the port and time required by the current service provider.

    Regulatory bodies

    Telecommunications technology and system division at Ministry of Internal Affairs and Communications (https://www.soumu.go.jp)

    Other Details

    Original physical LOA will need to be posted to Twilio's carrier provider, once port has been approved.

    How to submit

    Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.

    🇯🇴 Jordan

    Jordan: Toll-free

    Return to top

    Capabilities: Voice

    Jordan's toll-free prefix: +962 800

    Required information Documents to provide
    Business name

    Business registration

    Business address (can be anywhere in the world)

    One of the following:

    • Business registration
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
    Letter of authorization

    Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console.

    Jordan: Restrictions

    Return to top

    Restriction
    Numbers are not allowed for calling card or callback services.

    SMS Guidelines

    All messages sent from international phone numbers to Safaricom mobile operator in Kenya will be blocked by network operators starting August 1, 2024.

    SMS Guidelines

    Starting October 10, 2024, all messages from international phone numbers to Lebanon will be blocked to prevent fraud.

    🇱🇹 Lithuania

    Lithuania: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Business registration
    Business address (must be within Lithuania)

    One of the following:

    • Business registration showing Lithuanian address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Lithuania: Mobile

    Return to top

    Capabilities: SMS

    Availabilities: Access via the Lines tab

    Lithuania's mobile prefix: +3706

    Required information Documents to provide
    Business name

    Business registration

    Business address None required
    Business registration number Business registration

    🇱🇺 Luxembourg

    Luxembourg: Local

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name Extract from the commercial register (Registre du Commerce et des Sociétés)
    Business address (must be within Luxembourg)

    One of the following:

    • Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Luxembourg: Toll-free

    Return to top

    Capabilities: Voice

    Required information Documents to provide
    Business name

    Extract from the commercial register

    Business address (must be within Luxembourg)

    One of the following:

    • Excerpt from the commercial register showing Luxembourg address 
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    🇲🇴 Macao

    Macao: Mobile

    Return to top

    Capabilities: Voice

    Macao's mobile prefix: +8536

    Required information Documents to provide
    Business name None required
    Business address (must be within Macao)

    One of the following:

    • Excerpt from the commercial register showing the Macao address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    Phone Number Regulations

    Malaysia: Mobile

    Malaysia's mobile prefixes: +6016, +6011

    Required information Documents to provide
    Business name

    Business registration

    Business address (must be within Malaysia)

    Business registration showing Malaysian address

    Name of authorized representative One of the following:
    • Government-issued ID with picture
    • Passport
    Identity document number of authorized representative One of the following:
    • Government-issued ID with picture
    • Passport
    Identity document from the issuing country of the authorized representative One of the following:
    • Government-issued ID with picture
    • Passport
    Address of authorized representative
    (must within Malaysia)

    One of the following:

    • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
    • Work permit showing company and company address (for non-Malaysian citizens)
    • Student ID showing university address (for non-Malaysian citizens)
    Letter of authorization for authorized representative

    Executed letter of authorization

    Malaysia: Toll-free

    Malaysia's toll-free prefix: +601800

    Required information Documents to provide
    Business name

    Business registration

    Business address
    (can be anywhere in the world)
    One of the following:
    • Business registration 
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed

    SMS Guidelines

    Effective September 1, 2024, due to updated requirements from the Malaysian telecommunications regulator (MCMC) to combat fraud, all SMS messages sent to Malaysia that contain any of the following content in the message body will be blocked:
    • Mobile or fixed-line phone numbers
    • Requests for a person’s personal information (e.g. name, identification number, card number, bank account number, etc.)
    • URLs

      🇲🇱 Mali

      Mali: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name None required
      Business address
      (must be within locality or region covered by the phone number’s prefix; a P.O. Box is not acceptable where a local address is required)

      One of the following:

      • Excerpt from the commercial register showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Phone Number Regulations

      Mauritius: Mobile

      Mauritius' mobile prefix: +2305

      Required information Documents to provide
      Business name
      • Business registration document
      Business address
      Must be within Mauritius
      • Utility bill
      Email
      • No documentation required
      Phone number
      • No documentation required
      Representative One of the following:
      • Passport
      • National ID Card
      Photo
      • Coloured photo of the individual (selfie)
      Letter of Authorization (LOA)
      • Executed Letter of Authorization. You can find a template here.

      🇲🇽 Mexico

      Mexico: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)

      One of the following:

      • Business registration showing local address
      • Recent utility bill
      • Recent government communication

      Mexico: Local

      Return to top

      Capabilities: Voice, Voice + SMS

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)

      One of the following:

      • Business registration showing local address
      • Recent utility bill
      • Recent government communication

      SMS Guidelines

      All messages sent from international phone numbers to Mytel mobile operator in Myanmar will be blocked by network operators starting August 1, 2024.

      Phone Number Regulations

      Netherlands: Local 

      Required information Documents to provide
      Business name
      • Excerpt from the commercial register (KvK)
      Business address
      (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)
      One of the following:
      • Excerpt from the commercial register (KvK) showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Netherlands VAT number
      • None required

      Netherlands: National

      Netherlands' national prefix: +3185

      Required information Documents to provide
      Business name
      • Excerpt from the commercial register (KvK)
      Business address
      (must be within the Netherlands)
      One of the following:
      • Excerpt from the commercial register (KvK) showing Netherlands address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Netherlands VAT number
      • None required

      Netherlands: Mobile

      Netherlands' mobile prefix: +3197

      Required information Documents to provide
      Business name
      • None required
      Business address
      (can be anywhere in the world)
      • None required

      Netherlands: Toll-free

      Netherlands' toll-free prefix: +31800

      Required information Documents to provide
      Business name
      • None required
      Business address
      (can be anywhere in the world)
      • None required
      Business Purpose for Number
      • None required

      Porting Guidelines

      Portable numbers
      • Geographic (local) numbers
      • Non-geographic (national) numbers (+3185)
      • Toll-free numbers
      Restrictions
      • Most international phone numbers have VOICE capability only, no SMS.
      • Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers
      Required information
      • Letter of Authorization (LOA) dated within the last 90 days. Choose the appropriate LOA for your order:
        • Netherlands LOA (Terminate existing agreement), or
        • Netherlands LOA (Early termination of existing contract).
      • Applicable regulatory compliance documentation (above)
      • Copy of the most recent phone bill (within the last 30 days)
      Timeframe

      After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.

      Regulatory bodies

      Autoriteit Consument & Markt (ACM)

      How to submit

      Contact the Zendesk support team with the required documentation and information.

      🇳🇿 New Zealand

      New Zealand: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name One of the following:
      • Excerpt from the commercial register
      • Business registration
      Business address (must be in New Zealand) One of the following:
      • Excerpt from the commercial register showing the local address
      • Business registration showing the local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      New Zealand: Porting guidelines

      Return to top

      Portable numbers
      • Geographic (local) numbers (+643, +644, +646, +647, +649)
      • Toll-free numbers (+64508 or +64800)
      Restrictions

      Most international phone numbers have VOICE capability only, no SMS.

      Required information
      • Letter of Authorization (LOA) dated within the last 30 days. 
      • Applicable regulatory compliance documentation (above)
      • Copy of the most recent phone bill (within last 30 days)
      Timeframe

      After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.

      Regulatory bodies
      • Local and mobile number portability (LMNP) are both regulated under the Telecommunications Act
      • Ports are authorized, scheduled, and coordinated via a centralized number portability system called IPMS (Industry Portability Management System). All networks update their own routing information and confirm this information with IPMS
      How to submit

      Contact the Zendesk support team with the required documentation and information.

      🇳🇴 Norway

      Norway: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name

      Business registration

      Business address
      Must be within the locality or region covered by the phone number's prefix
      None required
      Business registration number Business registration

      Norway: Mobile

      Return to top

      Capabilities: SMS

      Norway's mobile prefix: +4759

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (can be anywhere in the world)
      One of the following:
      • Business registration showing the address
      • Utility bill
      Business registration number Business registration
      Name of authorized representative One of the following:
      • Government-issued ID with picture
      • Passport
      Authorization of authorised representative One of the following:
      • Power of attorney
      • Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative 

      Norway: Toll-free

      Return to top

      Capabilities: Voice

      Norway's toll-free prefix: +47800

      Required information Documents to provide
      Business name

      Norwegian business registration

      Business address (must be in Norway) One of the following:
      • Norwegian business registration showing address in Norway
      • Utility bill showing address in Norway
      Business registration number

      Norwegian business registration

      Name of authorized representative One of the following:
      • Government-issued ID with picture
      • Passport
      Authorization of authorised representative One of the following:
      • Power of attorney
      • Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative 
      Norwegian Merverdiavgift (MVA) number
      (a Norwegian VAT number)
      None required

      Norway: Porting guidelines

      Return to top

      Portable numbers

      Geographic (local) numbers

      Restrictions

      Most international phone numbers have VOICE capability only, no SMS.

      Required information
      • Letter of Authorization (LOA) dated within the last 90 days
      • Copy of the most recent phone bill (within last 30 days)
      • Applicable regulatory compliance documentation (above)
      Timeframe

      After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.

      Regulatory bodies

      The Norwegian Communications Authority (NKOM)

      How to submit

      Contact the Zendesk support team with the required documentation and information.

      🇵🇦 Panama

      Panama: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name

      Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative

      Business address
      Must be within the locality or region covered by the phone number's prefix
      One of the following:
      • Business registration (Certificado de Registro Público) showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Name of authorized representative or legal representative One of the following:
      • National Identity document (Cedula de Identidad) for Panamanian citizens or residents
      • Passport for foreign citizens that are non-residents
      Letter of Declaration Signed Letter of Declaration. Please copy the form for the template located here.

      Panama: Toll-free

      Return to top

      Capabilities: Voice

      Panama's toll-free prefix: +507800

      Required information Documents to provide
      Business name

      Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative

      Business address (must be within Panama) One of the following:
      • Business registration (Certificado de Registro Público) showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Name of authorized representative or legal representative One of the following:
      • National Identity document (Cedula de Identidad) for Panamanian citizens or residents
      • Passport for foreign citizens that are non-residents

      🇵🇪 Peru

      Peru: Toll-free

      Return to top

      Capabilities: Voice

      Peru's toll-free prefix: +51800

      Required information Documents to provide
      There are currently no regulatory requirements for toll-free phone numbers in Peru.

      Phone Number Regulations

      Philippines: Local Numbers

      Required information Documents to provide
      Business name

      One of the following:

      • Certificate of registration of business name Department of Trade & Industry Phillipines
      • Certificate of Registration from Securities and Exchange Commission Philippines
      Business address
      (Must be within locality or region covered by the phone number's prefix)

      One of the following:

      • Copy of (SEC) Company Registration
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Business Registration Number

      Certificate of registration showing the business registration number

      Philippines: Mobile Numbers

      Capabilities: SMS

      Required information Documents to provide
      None required as there are currently no regulatory requirements for Mobile numbers in the Philippines.

      Philippines: Toll-free Numbers

      Philippines' toll-free prefix: +63 1800

      Required information Documents to provide
      Business name Copy of (SEC) Company Registration
      Business address
      (can be anywhere in the world)

      One of the following:

      • Copy of (SEC) Company Registration
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      SMS Guidelines

      In an effort to prevent potential fraud, all messages sent to the Philippines will be blocked starting April 7, 2025.

      🇵🇱 Poland

      Poland: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name

      Excerpt from a relevant business register (for example, the National Court Register or business activity register)

      Business address
      (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)
      None required
      Business registration number:

      Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register 

      Name of authorized representative None required
      Authorization of authorized representative  One of the following:
      • Power of attorney
      • Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)

      Poland: Mobile

      Return to top

      Capabilities: SMS

      Polands's mobile prefixes: +4873, +4879

      Required information Documents to provide
      Business name

      Excerpt from a relevant business register (for example, the National Court Register or business activity register).

      Business address
      (can be anywhere in the world)
      None required
      Business registration number

      Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.

      Name of authorized representative None required
      Authorization of authorized representative  One of the following:
      • Power of attorney
      • Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)

      Poland: Toll-free

      Return to top

      Capabilities: Voice

      Poland's toll-free prefix: +48800

      Required information Documents to provide
      Business name Excerpt from a relevant business register (for example, the National Court Register or business activity register).
      Business address
      (can be anywhere in the world)
      None required
      Business registration number

      Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.

      Phone Number Regulations

      Portugal: National Numbers

      Portugal's national prefix: +351 30

      Required information Documents to provide
      Business name

      Excerpt from the Commercial register

      Business address (must be within Portugal)

      Excerpt from the Commercial register showing a Portuguese address

      Business Tax Number (for example, VAT)

      One of the following:

      • Government-issued document showing tax ID number
      • Excerpt from the commercial register showing tax ID number

      Portugal: Mobile Numbers

      Portugal's mobile prefix: +351 9

      Required information Documents to provide
      Business name

      Excerpt from the Commercial register

      Business address (must be within Portugal)

      Excerpt from the Commercial register showing a Portuguese address

      Business Tax Number (for example, VAT)

      One of the following:

      • Government-issued document showing tax ID number
      • Excerpt from the commercial register showing tax ID number

      Portugal: Toll-free Numbers

      Portugal's toll-free prefix: +351 800

      Required information Documents to provide
      Business name

      Excerpt from the Commercial register

      Business address (can be anywhere in the world)

      Excerpt from the Commercial register showing the address

      Tax ID

      Government-issued documentation containing a Tax ID

      Letter of Authorization (LOA)

      Executed Letter of Authorization. You can copy the LOA template, fill it in, and then upload it.

      Porting Guidelines

      Portable numbers

      Toll-free numbers (+351 800)

      Restrictions

      Most international phone numbers have VOICE capability only, SMS is not possible.

      Required information

      • Letter of Authorization (LOA) (Toll-free) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console
      • Copy of the most recent phone bill showing the number(s) you want ported
      • Applicable regulatory compliance documentation (see above)

      Timeframe

      After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.

      Regulatory bodies

      Autoridade Nacional de Comunicações (ANACOM)

      How to submit

      Contact the Zendesk support team with the required documentation and information.

      🇵🇷 Puerto Rico

      Puerto Rico: Local

      Return to top

      Capabilities: Voice, SMS, Voice + SMS

      Required information Documents to provide
      There is currently no information available for local phone numbers in Puerto Rico.

      Phone Number Regulations

      Romania: National Numbers

      Romania's national prefix: +40

      Required information Documents to provide
      Business name One of the following:
      • Trade registry certificate
      • Fiscal registration, and or VAT certificate
      • Excerpt from the commercial or trade registry
      Business address (must be in Romania) One of the following:
      • Excerpt from the commercial or trade registry showing matching address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Proof of trade registry or fiscal number One of the following:
      • Trade registry certificate
      • Fiscal registration, and or VAT certificate
      • Excerpt from the commercial or trade registry
      Name of authorized representative One of the following:
      • Passport
      • Identity card
      • Residence or Labor permit
      Proof that representative is authorized to act on behalf of the business One of the following:
      • Power of attorney
      • Other documentation showing the individual is a director or country manager for the business
      Date of birth of authorized representative None required
      Address of authorized representative One of the following:
      • Government-issued ID
      • Passport
      • Romanian Residence or Labor permit
      Proof of series, number, and expiry date of the identity document of authorized representative One of the following:
      • Passport
      • Identity card
      • Residence or Labor permit

      Romania: Toll-free Numbers

      Romania's toll-free prefix: +40800

      Required information Documents to provide
      Business name One of the following:
      • Trade registry certificate
      • Fiscal registration, and or VAT certificate
      • Excerpt from the commercial or trade registry
      Business address
      (can be anywhere in the world)
      One of the following:
      • Excerpt from the commercial or trade registry showing matching address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Proof of trade registry or fiscal number One of the following:
      • Trade registry certificate
      • Fiscal registration, and or VAT certificate
      • Excerpt from the commercial or trade registry
      Name of authorized representative One of the following:
      • Passport
      • Identity card
      • Romanian Residence or Labor permit
      Proof that representative is authorized to act on behalf of the business One of the following:
      • Power of attorney
      • Other documentation showing the individual is a director or country manager for the business
      Date of birth of authorized representative None required
      Address of authorized representative None required
      Proof of series, number, and expiry date of identity document of authorized representative One of the following:
      • Passport
      • Identity card
      • Romanian Residence or Labor permit

      SMS Guidelines

      Effective January 15, 2025, a new regulation from the network operator Telekom Romania will be enforced, and all messages sent from international phone numbers to this operator will be blocked.

      SMS Guidelines

      All SMS messaging traffic sent from international phone numbers to Russian phone numbers on the MTS, Megafon, YOTA, and MOTIV networks will be blocked by Russian carriers starting July 16, 2024.

      SMS Guidelines

      In an effort to prevent potential fraud, all SMS messaging traffic from international phone numbers to Saudi Arabian phone numbers will be blocked starting August 16, 2024.

      Phone Number Regulations

      Singapore: Mobile Numbers

      Singapore's mobile prefix: +658

      Required information Documents to provide
      Business name
      • Business registration
      Business registration number
      • Business registration
      Billing address (can be anywhere in the world)
      • No documentation required

      Service address (if different)
      • No documentation required
      Email address
      • No documentation required

      Singapore: National Numbers

      Singapore's national prefix: +653

      Required information Documents to provide
      Name of Authorized Representative

      One of the following:

      • National ID card
      • Passport
      • Employment Pass

      Identity Document Number

      One of the following:

      • National ID card
      • Passport
      • Employment Pass

      Business Name

      • Business registration

      Business Registration Number

      • Business registration
      Business Address
      May be anywhere in the world
      • Business registration

      Email Address

      • No documentation required
      Phone Number
      (Must be different from the existing Twilio phone number)
      • No documentation required

      Singapore: Toll-free Numbers

      Singapore's toll-free prefix: +65800

      Required information Documents to provide
      Business name
      • Business registration
      Business registration number
      • Business registration

      🇸🇰 Slovakia

      Slovakia: Mobile

      Return to top

      Capabilities: SMS

      Slovakia's mobile prefix: +4219

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (can be anywhere in the world)
      None required
      Proof of registered seat

      Business registration

      Business registration number Business registration
      Name of authorized representative One of the following:
      • Government-issued ID
      • Passport
      Proof that representative is authorized to act on behalf of the company  One of the following:
      • Power of attorney
      • Other documentation showing the individual is a director or country manager for the business

      Slovakia: Toll-free

      Return to top

      Capabilities: Voice

      Slovakia's toll-free prefix: +421800

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (can be anywhere in the world)
      None required
      Proof of registered seat

      Business registration

      Proof of business registration number Business registration
      Name of authorized representative One of the following:
      • Government-issued ID
      • Passport
      Proof that representative is authorized to act on behalf of the company  One of the following:
      • Power of attorney
      • Other documentation showing the individual is a director or country manager for the business

      🇸🇮 Slovenia

      Slovenia: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name None required
      Business address
      Must be within the locality or region covered by the phone number's prefix
      One of the following:
      • Excerpt from the commercial register showing the local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Slovenia: Mobile

      Return to top

      Capabilities: SMS

      Slovenia's mobile prefix: +38631

      Required information Documents to provide
      Currently you do not need to provide documentation for mobile numbers in Slovenia.

      🇿🇦 South Africa

      South Africa: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name One of the following:
      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
      Business address
      Must be within locality or region covered by the phone number's prefix
      One of the following:
      • Bank statement
      • Municipal rates or tax invoice
      • Recent telephone account statement
      • New motor vehicle license
      Name of authorized representative

      Government-issued ID (must include photo, full name, and identity number)

      Address of authorized representative None required

      Identity Number of Authorized Representative

      Government-issued ID (must include photo, full name, and identity number)
      Nationality of authorized representative

      None required

      Business registration number

      One of the following:

      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration

      South Africa: National

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name One of the following:
      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
      Business address

      May be anywhere in the world

       

      One of the following:
      • Bank statement
      • Municipal rates or tax invoice
      • Recent telephone account statement
      • New motor vehicle license
      Name of authorized representative

      Government-issued ID (must include photo, full name, and identity number)

      Address of authorized representative None required

      Identity Number of Authorized Representative

      Government-issued ID (must include photo, full name, and identity number)
      Nationality of authorized representative

      None required

      Business registration number

      One of the following:

      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration

      South Africa: Mobile

      Return to top

      Capabilities: Voice + SMS

      South Africa's mobile prefix: +2760

      Required information Documents to provide
      Business name One of the following:
      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the business registration number so the business registration can be verified in reference to this document 
      Business address (must be within South Africa) One of the following:
      • Bank statement
      • Municipal rates or tax invoice
      • Recent telephone account statement
      • New motor vehicle license
      Name of authorized representative

      Government-issued ID (must include photo, full name, and identity number)

      Address of authorized representative None required
      Number of authorized representative

      Government-issued ID (must include photo, full name, and identity number)

      Nationality of authorized representative

      None required

      Business registration number

      One of the following:

      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration

      South Africa: Toll-free

      Return to top

      Capabilities: Voice

      South Africa's toll-free prefix: +27800

      Required information Documents to provide
      Business name One of the following:
      • Business registration
      • Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration
      Business address (must be within South Africa) One of the following:
      • Bank statement
      • Municipal rates or tax invoice
      • Recent telephone account statement
      • New motor vehicle license
      Name of authorized representative Government-issued ID (must include photo, full name, and identity number)
      Address of authorized representative
      (can be anywhere in the world)
      None required
      Identity number of authorized representative

      Government-issued ID (must include photo, full name, and identity number)

      Phone Number Regulations

      South Korea: Local

      Required information Documents to provide
      Business name
      • Certificate of Business Registration showing Business Name

      Business address

      Must be within locality or region covered by the phone number's prefix

      One of the following:

      • Certificate of Business Registration showing Business Address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Business Registration Number

      • Certificate of Business Registration showing KR-BRN

      SK Corporate Service Application Form

      • SK Corporate Service Application Form

      South Korea: National

      Required information Documents to provide
      Business name
      • Certificate of Business Registration showing Business Name

      Business address

      Must be within South Korea

       

      One of the following:

      • Certificate of Business Registration showing Business Address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Business Registration Number

      • Certificate of Business Registration showing KR-BRN

      SK Corporate Service Application Form

      • SK Corporate Service Application Form

      South Korea: Toll-free

      Required information Documents to provide
      Business name
      • Business registration document
      Business address
      • No documentation required

      South Korea: Documentation Guidelines

      • In South Korea, upon company registration, the 'Certificate of Incorporation' is issued, which serves as the "Business registration document" required.
      • The SK Corporate Service Application Form can be found here.

      SMS Guidelines

      Any SMS exceeding 140 bytes (160 English characters) sent to South Korea will be split into multiple messages. Due to this, messages may not be delivered in sequential order, and URLs in them could be broken up. 

      Phone Number Regulations

      Spain: Local Numbers

      Required information Documents to provide
      Business name
      • Business registration
      Spanish fiscal identification number: CIF (Código de Identificación Fiscal)
      • Business registration
      Business address
      Must be within the locality or region covered by the phone number's prefix
      One of the following:
      • Business registration showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Spain: National Numbers

      Spain's national prefix: +34518

      Required information Documents to provide
      Business name
      • Business registration
      Spanish fiscal identification number: CIF (Código de Identificación Fiscal)
      • Business registration
      Business address (must be within Spain) One of the following:
      • Business registration showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Spain: Mobile Numbers

      Spain's mobile prefixes: +34911, +34955, +3498, +34931, +34960, +34971

      Required information Documents to provide
      Business name
      • Business registration
      Spanish fiscal identification number: CIF (Código de Identificación Fiscal)
      • Business registration
      Business address (must be within Spain) One of the following:
      • Business registration showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Spain: Toll-free Numbers

      Spain's toll-free prefix: +34900

      Required information Documents to provide
      Business name
      • Business registration
      Spanish fiscal identification number: CIF (Código de Identificación Fiscal)
      • Business registration
      Business address (must be within Spain) One of the following:
      • Business registration showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Spain: Documentation Guidelines

      In Spain, the 'Certificate of Incorporation' is issued by the Mercantile Registry when a company is registered. This certificate is the required "Business registration document."

      Registered companies can access this document through the Mercantile Registry's electronic platform to verify their registration.

      Porting Guidelines

      Portable numbers
      • Geographic (local) numbers (+34 8, +34 9)
      • Non-geographic numbers (+34 901, +34 902)
      • Toll-free numbers (+34 900, +34 800)
      Restrictions
      • Most of International Phone Numbers have VOICE capability only, no SMS.
        Letter of Authorization must be in Spanish. You can use English translation for guidance:
        • Geo and Non-Geo English Guide
      Required information
      • Letter of Authorization dated within the last 30 days:
        • Geo and Non-Geo Letter of Authorization (LOA)
        • Toll-Free Letter of Authorization (LOA)
      • Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
      Timeframe

      Once you submit all required documentation/information:

      • For Geographic (local) and Non-geographic up to 2 weeks, depending on the complexity of the port and time required by the current service provider.
      • For Toll-Free numbers up to 4 weeks, depending on the complexity of the port and time required by the current service provider.
      Regulatory bodies

      Comisión Nacional de los Mercados y la Competencia (CNMC)

      How to submit

      Contact the Zendesk support team with the required documentation and information.

      🇱🇰 Sri Lanka

      Sri Lanka: Toll-free

      Return to top

      Capabilities: Voice

      Sri Lanka's toll-free prefix: +941120

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (can be anywhere in the world)
      One of the following:
      • Business registration
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Business registration number Business registration
      Letter of authorization (LoA) Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console.

      🇸🇩 Sudan

      Sudan: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      There is currently no information available for local phone numbers in Sudan.

      🇸🇪 Sweden

      Sweden: National

      Return to top

      Capabilities: Voice

      Sweden's national prefix: +4610

      Required information Documents to provide
      Business name None required
      Business address (must be within Sweden) One of the following:
      • Business registration showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Business registration number Business registration number

      Sweden: Local

      Return to top

      Capabilities: Voice

      Required information Documents to provide
      Business name None required
      Business address
      Must be within the locality or region covered by the phone number's prefix
      One of the following:
      • Business registration showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Business registration number Business registration number

      Sweden: Mobile

      Return to top

      Capabilities: SMS

      Sweden's mobile prefix: +467

      Required information Documents to provide
      There is currently no information available for mobile phone numbers in Sweden.

      Sweden: Toll-free

      Return to top

      Capabilities: Voice

      Sweden's toll-free prefix: +46200

      Required information Documents to provide
      There is currently no information available for toll-free phone numbers in Sweden.

      🇨🇭 Switzerland

      Switzerland: Local

      Return to top

      Capabilities: Voice

      Switzerland prefix: +41

      Required information Documents to provide
      Business name Excerpt from the commercial or official business register
      Business address
      Must be within locality or region covered by the phone number's prefix
      Excerpt from the commercial or official business register showing the local address
      Business address
      If different
      None required
      Unternehmens-Identifikationsnumber (UID) for Swiss entities None required. Use the UID register@FSO to find your Swiss 'UID number'

      Switzerland: Mobile

      Return to top

      Capabilities: SMS

      Switzerland mobile prefix: +417

      Required information Documents to provide
      Business name Excerpt from the commercial or official business register
      Business address
      (can be anywhere in the world)
      Excerpt from the commercial or official business register showing the local address
      Unternehmens-Identifikatio nsnumber (UID) for Swiss entities None required. Use the UID register@FSO to find your Swiss 'UID number'

      Switzerland: Porting guidelines

      Return to top

      Portable numbers

      Geographic (local) numbers

      Restrictions
      • Most international phone numbers have VOICE capability only, no SMS
      • Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers
      Required information
      • Letter of Authorization (LOA) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console
      • Applicable regulatory compliance documentation (above)
      • Copy of the most recent phone bill (within the last 30 days)
      Timeframe

      After you've submitted all the required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.

      Regulatory bodies
      • Federal Communications Commission (ComCom)
      • Office fédéral de la communication (OFCOM)
      How to submit

      Contact the Zendesk support team with the required documentation and information.

      Phone Number Regulations

      Taiwan: Local Numbers

      Required information Documents to provide
      Business name

      Company registration showing the business name

      Business address
      Must be within the locality or region covered by the phone number's prefix
      One of the following:
      • Company registration showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Company registration number

      Company registration showing the company’s registration number

      Name of authorized representative One of the following:
      • National ID
      • Passport
      • Residence permit

      Taiwan: Toll-free Numbers

      Taiwan's toll-free prefix: +88680

      Required information Documents to provide
      Business name
      • If Taiwanese: No documentation required
      • If foreign: Proof of identity required, such as the company registration for foreign entities
      Business address
      (can be anywhere in the world)
      One of the following:
      • Company registration showing Taiwan address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Company registration number None required
      Name of authorized representative  One of the following:
      • National ID
      • Passport
      • Residence permit

      SMS Guidelines

      Note: From June 27, 2023, outbound SMS sent to Taiwanese numbers (+886) that include shortened URLs or unregistered full-length URLs will be blocked due to updated Taiwanese telecommunications regulator’s requirements.

      To avoid your phone number being blocked, you must register the URLs and phone numbers that you want to include in your SMS in a ticket to Zendesk Customer Support. It can take up to three business days to register the URL. However, you can submit multiple URLs for registration in the same support ticket.

      To send outbound SMS to numbers in Taiwan
      1. Stop using shortened URLs in your outbound SMS to Taiwanese numbers.
      2. Contact Zendesk Customer Support to register the full-length URLs that you want to include in the body of your messages. In the ticket include the following information:
      • State that the information is for “Taiwan URL registration”
      • Zendesk subdomain
      • Business name associated with the URL domain(s)
      • Example message body
      • Full-length URL(s) that you want to register
      • Use case and impact related to the URL(s)

      🇹🇭 Thailand

      Thailand: Local

      Required information Documents to provide
      Business name

      Excerpt from the Commercial register showing the name of the legal representative.

      Business address
      Must be within the locality or region covered by the phone number's prefix

      One of the following:

      • Excerpt from the commercial register showing the Thai address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
      Name of legal representative

      Thai government issued ID card

      ID number of the legal representative

      Thai government issued ID card

      Thailand: Toll-free

      Thailand's toll-free prefix: +66 1800

      Required information Documents to provide
      Business name

      Excerpt from the Commercial register

      Business registration number

      Excerpt from the Commercial register showing the business registration number

      Type of business

      None required

      Business address
      (can be anywhere in the world)

      One of the following:

      • Excerpt from the Commercial register
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      SMS Guidelines

      Effective January 1, 2025, all SMS messages sent using Zendesk Text to Thailand that contain URLs in the message body may be blocked due to updated regulations.

      🇹🇳 Tunisia

      Tunisia: National

      Return to top

      Capabilities: Voice

      Tunisia's national prefix: +216

      Required information Documents to provide
      Business name None to provide
      Business address (must be within Tunisia) One of the following:
      • Excerpt from the commercial register showing the Tunisia address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      🇺🇬 Uganda

      Uganda: National

      Return to top

      Capabilities: Voice

      Uganda's national prefix: +25620

      Required information Documents to provide
      Business name None required
      Business address (must be within Uganda) One of the following:
      • Excerpt from the commercial register showing the Uganda address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

      Uganda: Toll-free

      Return to top

      Capabilities: Voice

      Uganda's toll-free prefix: +256800

      Required information Documents to provide
      Business name None required
      Business address
      (can be anywhere in the world)
      None required

      🇦🇪 United Arab Emirates (UAE)

      United Arab Emirates: Toll-free

      Return to top

      Capabilities: Voice

      UAE's toll-free prefix: +971800

      Required information Documents to provide
      Business name None required
      Business address
      (can be anywhere in the world)
      None required
      Letter of authorization (LoA) Executed Letter of Authorization. Copy the LoA template, fill it in, then upload it to the Console.

      Phone Number Regulations

      Please note: Ofcom, the UK's telecom regulator, has updated telecom regulations, requiring a new business verification (regulatory bundle) for all UK numbers.

      From September 30, 2024, all UK numbers must have an bundle approved.

      Self-Service submission using the Business Verification tab is unavailable. Contact Zendesk Customer Support with the required information to purchase new numbers and to submit a regulatory bundle for numbers in your account.

      If the necessary documentation for the regulatory compliance bundle isn't provided in time for review, processing, and approval, there is a risk of being non-compliant. This could lead to potential call and message blocking, and possible number reclamation that could occur at any time after this date.

      United Kingdom: Local Numbers

      Required information Documents to provide
      Business name
      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Registration Authority

      Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Business Registration Number

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Website address

      • No documentation required

      Business Address
      Must be a valid United Kingdom address.

      • No documentation required

      Emergency Address (if different from Business Address)
      Must be a valid United Kingdom address.

      • No documentation required

      Authorized Representative’s Name

      Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers

      • No documentation required
      Authorized Representative’s Phone Number

      Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio.

      • No documentation required

      Authorized Representative’s Work Email

      • No documentation required

      Business Classification

      Note: Reply "ISV"

      • No documentation required

      If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)
      Note: Reply "Yes"

      • No documentation required

      Comments (Optional)

      • No documentation required

      United Kingdom: National Numbers

      United Kingdom's national prefix: +4433

      Required information Documents to provide
      Business name
      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Registration Authority
      Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Business Registration Number

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Website address

      • No documentation required

      Business Address
      Must be a valid United Kingdom address.

      • No documentation required

      Emergency Address (if different from Business Address)
      Must be a valid United Kingdom address.

      • No documentation required

      Authorized Representative’s Name

      Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers

      • No documentation required
      Authorized Representative’s Phone Number

      Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio.

      • No documentation required

      Authorized Representative’s Work Email

      • No documentation required

      Business Classification

      Note: Reply "ISV"

      • No documentation required

      If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)
      Note: Reply "Yes"

      • No documentation required

      Comments (Optional)

      • No documentation required

      United Kingdom: Mobile Numbers

      United Kingdom's mobile prefix: +447

      Required information Documents to provide
      Business name
      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Registration Authority

      Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Business Registration Number

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Website address

      • No documentation required

      Business Address
      Must be a valid address. May be anywhere in the world

      • No documentation required

      Emergency Address (if different from Business Address)
      Must be a valid address. May be anywhere in the world

      • No documentation required

      Authorized Representative’s Name

      Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers

      • No documentation required
      Authorized Representative’s Phone Number

      Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio.

      • No documentation required

      Authorized Representative’s Work Email

      • No documentation required

      Business Classification
      Note: Reply "ISV"

      • No documentation required

      If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)
      Note: Reply "Yes"

      • No documentation required

      Comments (Optional)

      • No documentation required

      United Kingdom: Toll-free Numbers

      United Kingdom's toll-free prefixes: +44808, +44800

      Required information Documents to provide
      Business name
      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Registration Authority

      Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Business Registration Number

      • Excerpt from the Commercial register.
        This applies only to companies that do not have a UK Companies House Registration Number.

      Website address

      • No documentation required

      Business Address
      Must be a valid address. May be anywhere in the world

      • No documentation required

      Emergency Address (if different from Business Address)
      Must be a valid address. May be anywhere in the world

      • No documentation required

      Authorized Representative’s Name
      Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers

      • No documentation required
      Authorized Representative’s Phone Number

      Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a CPaaS provider such as Twilio.

      • No documentation required

      Authorized Representative’s Work Email

      • No documentation required

      Business Classification
      Note: Reply "ISV"

      • No documentation required

      If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)
      Note: Reply "Yes"

      • No documentation required

      Comments (Optional)

      • No documentation required

      SMS Guidelines

      UK carriers will block any SMS messages sent to the UK from international numbers. Therefore, to communicate with UK customers via SMS, you must use a domestic UK phone number that is capable of sending messages.

      Porting Guidelines

      Portable numbers
      • Geographic (local) numbers (+44 1,+44 2)
      • Mobile numbers (+44 7)
      • Non-geographic (national) numbers (+44 3)
      • Non-geographic (toll-free) numbers (+44 808, +44 800)
      Restrictions
      • Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS
      • Most numbers are portable. In rare cases, some numbers are not. This is either because some service providers assign phone numbers, or because some providers do not have porting agreements with the major network operators
      Required information

      For Geographic and Non-geographic numbers:

      • Letter of Authorization (LoA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console. If you want to port both Geographic and Non-geographic numbers, you must fill in two separate LOAs (one for each)
      • Applicable regulatory compliance documentation (above)
      • Copy of the most recent phone bill (within last 30 days)
      Timeframe

      After you've submitted all required documentation and information:

      • For both Geographic (local) and Non-geographic numbers, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider
      • For mobile numbers, it can take up to five - seven business days
      Regulatory bodies

      The Office of Communications (OFCOM) 

      Other details

      The most common reasons for a rejected port include:

      • Incorrect postcode
      • Single versus multi-line geographic numbers. Associated numbers must be ported together as a range. To determine whether your number is a single- or multi-line number, reach out to your current service provider. 
      • Incorrect current provider and or range holder information. Check with your current provider and the range holder of your phone number(s)
      • Click to check the range holder. However, information about the current provider can only be confirmed by that provider

      After you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank.

      How to submit

      Contact the Zendesk support team with the required documentation and information.

      Phone Number Regulations

      United States: Local Numbers

      Required information Documents to provide
      Currently there is no information required and no documents that you need to provide for local numbers in the United States.

      United States: Toll-free Numbers

      United State's toll-free prefixes: +1 800, +1 833, +1 844, +1 855, +1 866, +1 877, +1 888

      Required information Documents to provide
      Currently there is no information required and no documents that you need to provide for toll-free numbers in the United States.

      SMS Guidelines

      Local
      Numbers

      Registration for A2P 10DLC is mandatory if you plan to use local US numbers for sending outbound SMS messages to phone numbers within the United States.

      To register your Zendesk subdomain, fill in the Zendesk Text A2P 10DLC Registration form.

      The process should be completed within an estimated 1 to 2 weeks. For more details on A2P 10DLC, see this article.

      Toll-free Numbers

      Each toll-free number must go through a Toll-free message verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers.

      Fill in the Toll-free message verification for US/Canada form and send your details for verification. Please allow approximately 5 business days for this process.

      Note: Messages sent from unverified toll-free phone numbers will return:
      "We couldn't deliver this message to +1 (XXX) XXX-XXXX".

      Porting Guidelines

      Portable numbers
      • Geographic (local) numbers
      • Toll-free numbers
      • VoIP numbers
      Restrictions
      • Most numbers are portable. In rare cases, Twilio may not have geographic coverage for that number and won’t be able to port it
      • The maximum amount of numbers per port is 1000
      Required information
      • Letter of Authorization (LOA) (Fill it in prior to contacting Zendesk Support)
      • Name and address that matches the Customer Service Record (CSR)
      • Copy of a phone bill dated within the last 30 days
      • Current provider’s account number
      • PIN, if required
      Timeframe

      After you've submitted all required information,

      • For standard ports (fewer than 50 numbers), it can take around two - four weeks, barring rejections from your current service provider
      • For bulk ports (more than 50 numbers), it can take around four - six weeks, barring rejections from your current service provider
      Regulatory bodies

      The Federal Communications Commission (FCC)

      How to submit

      Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.

      🇻🇪 Uruguay

      Uruguay: Toll-free

      Return to top

      Capabilities: Voice

      Uruguay's toll-free prefixes: +598 4

      Required information Documents to provide
      Business name None required
      Business address
      (can be anywhere in the world)
      None required

      🇻🇪 Venezuela

      Venezuela: Toll-free

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      Capabilities: Voice

      Venezuela's toll-free prefix: +58800

      Required information Documents to provide
      Business name None required
      Business address
      (can be anywhere in the world)
      None required
      Alternative phone number 
      (for non-Venezuelan users)
      None required
      Business industry and purpose 
      (for example, healthcare, financial services)
      None required
      Letter of Authorization (LoA) Executed Letter of Authorization. You can copy the LoA template, fill it in, then upload it to the Console.

      🇻🇳 Vietnam

      Vietnam: Toll-free

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      Capabilities: Voice

      Vietnam's toll-free prefix: +84120

      Required information Documents to provide
      Business name

      Business registration

      Business address
      (can be anywhere in the world)
      None required
      Business registration number

      Business registration

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