Granting Zendesk temporary access to assume your account

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10 Comments

  • Customer Service

    I've made the change to the account assumption. Our widget still isn't working.

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi there, looks like we need to check your account to find out why the widget isn't working, I'll go ahead and create a ticket on your behalf and you should expect an email shortly!

    0
  • Huey Riddick

    Good so when are you getting that done because I really need to sort out my don school fee’s

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Huey, are you having any issues with Zendesk?

    1
  • Robert Duverge

    And what would that be 

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Robert, are you having any issues with Zendesk? 

    0
  • Huey Riddick

    I need to get my FTX account back

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Huey, you've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide support. We make software that companies use to give their customers a way to contact them, but we don't actually provide support for their product, just the channel for communication. Unfortunately, we are unable to forward your email on so please try reaching them directly from their website!

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  • Carl Jansen

    i have issue with my ticket service, when sending a ticket, it goes to spam box of custmers mail,

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  • Gabriel

    Hi Carl, In terms of being received on junk mail. This is something that Zendesk can't control if the receiver is not trusting the sender and as what you have attached on your first email, we suggest to follow the steps provided here: 

    How can I stop my emails from going into my customer's spam folder?

    You first need to enable this to configure SPF, DKIM and DMARC correctly. The first step to prevent deliverability issue is to enable this option (as per this article: How do I know if my DKIM records are configured correctly?)

    I'd strongly recommend involving your IT who manages your email domains etc. I hope this helps.

    0

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