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Monitoring your account status with the Zendesk Status page



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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11 comments

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Hi Zendesk team! Has there been any movement so we can ingest your status page and update our own status page with our domain-specific status? We'd like to grab it from Zendesk and whitelabel it so our customers know if our support system is down to reduce the number of contacts around this.

Thanks!

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Annnnd the award for speed reading and missing it goes to... me!

Thank you @... for pointing it out:

https://developer.zendesk.com/rest_api/docs/status-api/status_api 

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Is it possible for zendesk to share if status.zendesk.com an inhouse developed product or using a third party tool in the backend? if third party can you share which tool ?

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Michael Froeming

Zendesk Customer Care

Hi Gaurav,
 
We're using our own API for that page. It's the Status API as documented here: https://developer.zendesk.com/api-reference/status_api/status_api/.

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Two questions - is there a way to get >90 days?  And could we get a summary ab.cde% uptime?  Basically I'd like to include it in a quarterly report on support uptime, so it would be a few weeks after the end of Month, covering the preceding 3 months.  Perhaps monthly uptimes per subdomain would be easiest on both sides.

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Dane

Zendesk Engineering

Hi,
 
Unfortunately, it only limited to 90 days. 

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Hi, is there a way to create a bookmarkable URL such as: 

https://status.zendesk.com/?domain={subdomain}.zendesk.com

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Zsa Trias

Zendesk Customer Care

Hello there, 

You can use https://status.zendesk.com/?subdomain={subdomain} instead.

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Perfect, thank you!

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What time zone is used for the times listed on this page? I don't see it clarified anywhere. 

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Christine

Zendesk Engineering

Hi Kelli,

The timezone on the Zendesk status page is PST.
 

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