Why is there a red exclamation mark icon on the call I just logged?

Question

What does the red ( ! ) icon next to a phone call mean in my account? Why do I see an error icon on my call summary?

Answer

The red exclamation mark icon on a phone call summary in Sell indicates a possible error:

• The call is placed to an invalid phone number
• The call is placed to a number that is restricted or no longer exists
• There is an issue with the internet connection

To resolve this issue:

1. Place a test call outside of your Sell account to that same number to make sure you entered a valid phone number and that the number still exists. If the call isn't successful outside of Sell, the number is invalid and will not work in your Sell account.
2. If the call is successful outside of Sell, check the number's formatting in Sell. Make sure that the number has the correct format, with the country and area code.
3. Confirm the Default country code you use when you place outbound calls
4. Place a test call to another person in your account to check that your internet connection is fast enough to place calls