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Using calls and text in Sell Voice



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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3 comments

Hello, 

I would like to start using VOICE

However my Question is,

Can Transfer a LIVE call to another Agent who is also on VOICE> 

Can We Transfer the Call to another phone that's not within Zendesk

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Katie Dougherty

Zendesk Digital Resources Team

Hi @...,

If you are interested in Sell's Voice feature, the best place to start is with the article: Enabling Sell Voice!

To answer your question, the Voice feature cannot transfer live calls, but you can set up a transfer number to transfer missed calls to another number (and even a number outside of Zendesk). 

You can post any feedback on Sell's Voice feature in the Zendesk Sell Community Feedback section!

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I want  to talk to some one. You have now my cell number now.

No texting

Thank you,

Gena

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