Voicemail EAP: Setting up and using voicemail in Sell Voice

Note: Voicemail is currently available only through the Voicemail EAP. Sign up to the EAP here.

With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer.

You need to enable Sell Voice before you set up your voicemail.

This article covers the following topics:

• Setting up your voicemail
• Alerting when you have a voicemail

Setting up your voicemail

To use voicemail in Sell, you need to specify what Sell should do when you are not available, and also the voicemail greeting that will play.

To set up voicemail

1. Click the Settings icon (), then select Communication Channels > Voice and Text.
2. On the General tab, scroll down to the Inbound calls section.
3. For the When you're not available setting, click Forward to voicemail.
4. For the Greeting setting, click Default greeting.

   You can listen to the greeting by clicking the play button below the greeting.

5. If you want to upload your own greeting, click the Need your own message? link and upload your audio file.

   All standard audio files are supported.

Alerting when you have a voicemail

If you have a voicemail from a customer, you'll get an alert in your notification center ().