Voicemail EAP: Setting up and using voicemail in Sell Voice

What's my plan?

Note: Voicemail is currently available only through the Voicemail EAP. Sign up to the EAP here.

With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer. Use the unique phone number assigned to you, as you cannot share the same number with another agent.

You need to enable Sell Voice before you set up your voicemail.

This article covers the following topics:

• Setting up your voicemail
• Alerting you when you have a voicemail

Setting up your voicemail

To use voicemail in Sell, you need to specify what Sell should do when you are not available, and also the voicemail greeting that will play.

To set up voicemail

1. On the Sell sidebar, click the Settings () icon, then select Communication Channels > Voice and Text.
2. On the General tab, scroll down to the Inbound calls section.
3. For the When you're not available setting, click Forward to voicemail.
4. For the Greeting setting, click Default greeting.

   You can listen to the greeting by clicking the play button below the greeting.

5. If you want to upload your own custom greeting, click the Need your own message? link. You are redirected to a website to upload an MP3 file of your greeting. The Zendesk support team then processes and uploads your audio file.

Receiving voicemail alerts

If you have a voicemail from a customer, you'll receive an alert in your notification center ().