With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer. Use the unique phone number assigned to you, as you cannot share the same number with another agent.
You need to enable Sell Voice before you set up your voicemail.
This article covers the following topics:Setting up your voicemail
To use voicemail in Sell, you need to specify what Sell should do when you are not available, and also the voicemail greeting that will play.
To set up voicemail
- On the Sell sidebar, click the Settings (
) icon, then select Communication Channels > Voice and Text.
- On the General tab, scroll down to the Inbound calls section.
- For the When you're not available setting, click Forward to voicemail.
- For the Greeting setting, click Default greeting.
You can listen to the greeting by clicking the play button below the greeting.
- If you want to upload your own custom greeting, click the Need your own message? link. You are redirected to a website to upload an MP3 file of your greeting. The Zendesk support team then processes and uploads your audio file.
Receiving voicemail alerts
If you have a voicemail from a customer, you'll receive an alert in your notification center ().
6 Comments
Has this been addressed yet? I don't see how you sell a CRM system without voicemail.
Hi David -
The voicemail functionality is currently in beta. I encourage you to join the EAP and provide feedback there so that the product manager can understand your needs.
Hey,
Can someone reach out so I can upload new voicemails to our account?
Thank you,
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This comment has been edited by the Zendesk Community Team to removed an unsupported email address.
Just to be clear, are you already in the EAP? If you're wanting to join, here's the signup form: Zendesk Sell: Voicemail Early Access Program
And for future reference, here's how to contact Zendesk Support (I'll be removing that email address from your previous comment, since that's no longer a valid channel): How to contact Zendesk Customer Support
Is this feature being abandoned ?
I really need this feature. I cannot purchase Zendesk without a voicemail. I signed up but it shows that it might take time until I hear from anyone.
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