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Voicemail EAP: Setting up and using voicemail in Sell Voice



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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8 comments

Has this been addressed yet? I don't see how you sell a CRM system without voicemail.

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Nicole Saunders

Zendesk Community Manager

Hi David - 

The voicemail functionality is currently in beta. I encourage you to join the EAP and provide feedback there so that the product manager can understand your needs. 


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Hey, 

Can someone reach out so I can upload new voicemails to our account?

Thank you,

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This comment has been edited by the Zendesk Community Team to removed an unsupported email address. 

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Hi Jay,
 
Just to be clear, are you already in the EAP? If you're wanting to join, here's the signup form: Zendesk Sell: Voicemail Early Access Program
 
And for future reference, here's how to contact Zendesk Support (I'll be removing that email address from your previous comment, since that's no longer a valid channel): How to contact Zendesk Customer Support

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Is this feature being abandoned ?

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I really need this feature. I cannot purchase Zendesk without a voicemail. I signed up but it shows that it might take time until I hear from anyone. 

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After getting setup, we found that Voicemail is readily available through the Web browser on a desktop. However Voicemails do not function or playback on the Mobile app and just results in an error. 

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I've requested support on this 3 separte times using the "Need your own message"?" link in the Greeting settings menu. I received the following response from Zendesk Support:

 

"I appreciate your feedback and I'm really sorry for the inconvenience you are having this. 
 
As this is related to the EAP/Beta feature which is not yet generally available, it is outside the scope of our support. For any issues or feedback related to this feature, we ask users post their comments/use case in the mentioned article where the product team will monitor activity and follow up."

Your article here says that the custom greeting support is available via your support team. What's the deal here? It shouldn't be hard to set this up, and it's essential that a salesperson has a voicemail greeting that works. Please fix this.

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