Enabling Sell Voice

Return to top
Have more questions? Submit a request

6 Comments

  • Nick Wurm

    How do we stop incoming calls from ringing out Sell rep's cell phone (iPhone) and computer at the same time?

     

    The only solution we've found is to delete the app from the Sell rep's iPhone.

     

    We found a setting on the Android app to disable the incoming calls from ringing the Sell rep's cell phone.

    0
  • Alice

    Hi Nick! I am just confirming that you have submitted a ticket with this question that is already being worked on.

    I'll keep in touch with you there :)

    Alice Roberts
    Zendesk Sell Specialist

    Visit Our Support Center

    Call us at +1 888 670 4887, Mo-Fr, 8am-5pm, Pacific Time

    0
  • ranya benali

    Hi

    Can we redirect all inbound calls to our Zendesk support number? Also, can you provide us with Twilio access so that we can send call recordings to our quality & compliance application?   

    0
  • Nick Wurm

    ranya benali

    You can, but know; you'll be double-billed for the phone usage for transferring calls from Sell Voice to Support Talk due to the lack of a unified phone system.

    0
  • ranya benali

    Hi

    Is there a way to create tickets in support for missed inbound in Sell e.g. using Zapier etc?

     

    0
  • Sharie Salilaguia

    Hi Ranya,

    I'm afraid there is no trigger in Zapier that will allow creating a ticket in Zendesk Support once there is a missed call in Sell and in any other way. Please refer to this link to learn more about Zendesk Sell integration with Zapier: https://zapier.com/apps/zendesk-sell/integrations.

     

    0

Please sign in to leave a comment.

Powered by Zendesk