I added the WhatsApp social messaging channel to Zendesk. I want to adjust my views and business rules for WhatsApp tickets. However, I am unable to find WhatsApp as a value for the Channel condition in my views, triggers, or automations.
The Channel condition shows WhatsApp if that is what you titled the Channel name when creating it.
For example, if you named your Channel name
Social Messaging under Admin Center > Channels > Messaging and social > Messaging, look for
Social Messaging when you select a channel in business rules or views.
For more information, see the article: Adding WhatsApp social messaging channels.