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2 Comments

  • Renata Narain

    Good Day Brian, I have localized our KB articles and continue to see this error message.

    As as an agent I can obviously access this. But as a test end-user I am not even able to view our default language of English. I can also confirm that the Help-Center is active in Guide Settings.

    Any advice would be appreciated.

    Thanks

    Renata

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  • Elaine
    Zendesk Customer Care

    Hi Renata,

    The KB articles that you are trying to access using your test end-user account could possibly be due to the view permissions that have been set for these articles.

    Please check the article Setting view permissions on articles with user segments to know more about the different available permissions so that your test end-user account and other end-users are able to view the KB articles from your Help Center.

    With regard to localizing your KB articles, a good resource for this one is the document Supporting multiple languages in Help Center (Guide Professional and Enterprise).

    Hope this helps! Cheers!

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