Issue symptoms
I see the error message Oops The page you are looking for doesn't exist when I access my Zendesk account.
Resolution Steps
If you do not have Zendesk Guide, or if Guide is not enabled on your account, your customers see the error message Oops The page you are looking for doesn’t exist.
If you have Guide but don't have an active Help Center, your customers can't visit the public-facing URL of the Help Center. Your customers see the error message: The page you are looking for doesn’t exist. If you have not activated your Help Center, the page won't be visible to customers when visiting the URL.
To verify if you have activated your Help Center, see this article: Activating your help center.
10 Comments
Good Day Brian, I have localized our KB articles and continue to see this error message.
As as an agent I can obviously access this. But as a test end-user I am not even able to view our default language of English. I can also confirm that the Help-Center is active in Guide Settings.
Any advice would be appreciated.
Thanks
Renata
Hi Renata,
The KB articles that you are trying to access using your test end-user account could possibly be due to the view permissions that have been set for these articles.
Please check the article Setting view permissions on articles with user segments to know more about the different available permissions so that your test end-user account and other end-users are able to view the KB articles from your Help Center.
With regard to localizing your KB articles, a good resource for this one is the document Supporting multiple languages in Help Center (Guide Professional and Enterprise).
Hope this helps! Cheers!
Dear
I'll create a ticket for you and forward it to our Finance team for assistance in re-activating your account.
Please lookout for an email regarding this concern.
Thank you and have a wonderful day ahead!
Sorry I cannot sign in the chatroom today. The following message appears:
似乎位於 cice-mcu.zendesk.com 的客服中心已不存在。
Maybe due to the problem of the last payment. It has already been settled on 24 May. Please help.
Eva
I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
Hello, We currently use Guides as the opening page for clients to enter support tickets. But we have made a more elaborate guide with articles and other information. It is currently in preview. I switch it to "live" but all the pages have the error message that they do not exist. We have activated the help center, so I am not sure why we receive this message.
I suggest that you contact our support team so that they can take a look at your issue. You may check this article for the instructions: Contacting Zendesk Customer Support
Regards,
Dion
Dear Zendesk,
I still cannot use my account mcuchat@cice.edu.hk. Please help.
Eva
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
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