Error: The page you are looking for doesn't exist

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12 Comments

  • Renata Narain

    Good Day Brian, I have localized our KB articles and continue to see this error message.

    As as an agent I can obviously access this. But as a test end-user I am not even able to view our default language of English. I can also confirm that the Help-Center is active in Guide Settings.

    Any advice would be appreciated.

    Thanks

    Renata

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  • Elaine
    Zendesk Customer Care

    Hi Renata,

    The KB articles that you are trying to access using your test end-user account could possibly be due to the view permissions that have been set for these articles.

    Please check the article Setting view permissions on articles with user segments to know more about the different available permissions so that your test end-user account and other end-users are able to view the KB articles from your Help Center.

    With regard to localizing your KB articles, a good resource for this one is the document Supporting multiple languages in Help Center (Guide Professional and Enterprise).

    Hope this helps! Cheers!

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  • ahmed alqima

    Dear 

     
    My zendesk account has been suspended today and I am in great need. I am sorry that I am late in paying, and . If you can reactivate the account in order to update the payment process and pay the annual subscription.
    Thanks
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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Ahmed,
     
    I'll create a ticket for you and forward it to our Finance team for assistance in re-activating your account.
     
    Please lookout for an email regarding this concern.

    Thank you and have a wonderful day ahead!
     
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  • Miu Ling Eva WONG

    Sorry I cannot sign in the chatroom today.  The following message appears:

    似乎位於 cice-mcu.zendesk.com 的客服中心已不存在。

    Maybe due to the problem of the last payment.  It has already been settled on 24 May.  Please help.

    Eva

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  • Brett Bowser
    Zendesk Community Manager
    Hey Miu,

    I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you.
     
    You'll receive an email shortly stating your ticket has been created.
     
    Cheers!
    0
  • Stacy Soley

    Hello, We currently use Guides as the opening page for clients to enter support tickets. But we have made a more elaborate guide with articles and other information.  It is currently in preview.  I switch it to "live" but all the pages have the error message that they do not exist.  We have activated the help center, so I am not sure why we receive this message.

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  • Dion
    Zendesk Customer Care
    Hey Stacey,

    I suggest that you contact our support team so that they can take a look at your issue. You may check this article for the instructions: Contacting Zendesk Customer Support

    Regards,

    Dion
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  • Miu Ling Eva WONG

    Dear Zendesk,

    I still cannot use my account mcuchat@cice.edu.hk.  Please help.

    Eva

     

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  • Brett Bowser
    Zendesk Community Manager
    Hey Eva,
     
    I'm going to create a ticket on your behalf so our Customer Care team can look into this with you.
     
    You'll receive an email shortly stating your ticket has been created.
     
    Cheers!
    0
  • Rachael Axelrod

    Dear Brett, 

    I am trying to reactivate my Zendesk account. The subdomain is http://africanbtplatform.zendesk.com/. It also had an associated WhatsApp account. Can you please advise on how I can do this?

    The instructions in the Help Center tell me to contact costumer support and the Advocacy team, but then there are no instructions on how to do that. 

    Thank you,

    Rachael 

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  • Brett Bowser
    Zendesk Community Manager
    Hey Rachael,
     
    I saw you created a ticket with our Customer Care team regarding this issue and they were able to follow up with the relevant information you need to start a new account. If you do have any other questions please let me know! 
     
    Cheers!
    0

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