Issue symptoms
I can't access my Zendesk instance. I see the error message Oops The page you are looking for doesn't exist or Page not found when I access my Zendesk account.
When I visit my account, for example: https://yoursubdomain.zendesk.com, it redirects automatically to https://yoursubdomain.zendesk.com/hc.
Resolution Steps
There are multiple causes for this error:
- Verify your current plan and ensure Guide is available.
- If you recently changed your Zendesk plan, the help center can be disabled. Activate your help center again.
- If you do not have an active help center on Zendesk Guide, the page won't be visible to customers when visiting the URL.
If none of the above options apply and you are still seeing that error, try to login to https://yoursubdomain.zendesk.com/agent, replacing yoursubdomain with your actual subdomain.
From that page, if this error appears: The page you are looking for doesn't exist or Page not found, collect a HAR file and evaluate your traffic. You may be facing network issues, or a VPN or firewall might be blocking your connection and lead to a time out. This would return a 404 response in your HAR file and hash values will show after your URL:
For more information, see this article: I am having trouble logging in to Zendesk.