Issue symptoms
I can't access my Zendesk instance. I see the error message Oops The page you are looking for doesn't exist or Page not found when I access my Zendesk account.
When I visit my account, for example: https://yoursubdomain.zendesk.com, it redirects automatically to https://yoursubdomain.zendesk.com/hc.
Resolution Steps
There are multiple causes for this error:
- Verify your current plan and ensure Guide is available.
- If you recently changed your Zendesk plan, the help center can be disabled. Activate your help center again.
- If you do not have an active help center on Zendesk Guide, the page won't be visible to customers when visiting the URL.
If none of the above options apply and you are still seeing that error, try to login to https://yoursubdomain.zendesk.com/agent, replacing yoursubdomain
with your actual subdomain.
From that page, if this error appears: The page you are looking for doesn't exist or Page not found, collect a HAR file and evaluate your traffic. You may be facing network issues, or a VPN or firewall might be blocking your connection and lead to a time out. This would return a 404 response in your HAR file and hash values will show after your URL:
For more information, see this article: I am having trouble logging in to Zendesk.
12 comments
Renata Narain
Good Day Brian, I have localized our KB articles and continue to see this error message.
As as an agent I can obviously access this. But as a test end-user I am not even able to view our default language of English. I can also confirm that the Help-Center is active in Guide Settings.
Any advice would be appreciated.
Thanks
Renata
0
Elaine
Hi Renata,
The KB articles that you are trying to access using your test end-user account could possibly be due to the view permissions that have been set for these articles.
Please check the article Setting view permissions on articles with user segments to know more about the different available permissions so that your test end-user account and other end-users are able to view the KB articles from your Help Center.
With regard to localizing your KB articles, a good resource for this one is the document Supporting multiple languages in Help Center (Guide Professional and Enterprise).
Hope this helps! Cheers!
0
ahmed alqima
Dear
0
DJ Buenavista Jr.
I'll create a ticket for you and forward it to our Finance team for assistance in re-activating your account.
Please lookout for an email regarding this concern.
Thank you and have a wonderful day ahead!
0
Miu Ling Eva WONG
Sorry I cannot sign in the chatroom today. The following message appears:
似乎位於 cice-mcu.zendesk.com 的客服中心已不存在。
Maybe due to the problem of the last payment. It has already been settled on 24 May. Please help.
Eva
0
Brett Bowser
I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
1
Stacy Soley
Hello, We currently use Guides as the opening page for clients to enter support tickets. But we have made a more elaborate guide with articles and other information. It is currently in preview. I switch it to "live" but all the pages have the error message that they do not exist. We have activated the help center, so I am not sure why we receive this message.
1
Dion
I suggest that you contact our support team so that they can take a look at your issue. You may check this article for the instructions: Contacting Zendesk Customer Support
Regards,
Dion
1
Miu Ling Eva WONG
Dear Zendesk,
I still cannot use my account mcuchat@cice.edu.hk. Please help.
Eva
1
Brett Bowser
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
1
Rachael Axelrod
Dear Brett,
I am trying to reactivate my Zendesk account. The subdomain is http://africanbtplatform.zendesk.com/. It also had an associated WhatsApp account. Can you please advise on how I can do this?
The instructions in the Help Center tell me to contact costumer support and the Advocacy team, but then there are no instructions on how to do that.
Thank you,
Rachael
1
Brett Bowser
I saw you created a ticket with our Customer Care team regarding this issue and they were able to follow up with the relevant information you need to start a new account. If you do have any other questions please let me know!
Cheers!
1