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In this recipe, you'll learn how to create a report that displays the number of tickets that were unsolved in your account at the end of each month. 
This article contains the following topics:
  • What you'll need
  • Creating the report
  • Optional: Applying a date filter

What you'll need

Skill level: Easy

  • Time required: 15 minutes
  • Zendesk Explore Professional or Enterprise
  • Editor or Admin permissions (see Giving agents access to Explore)
  • Ticket data in Zendesk Support

Creating the report

    To create the report

    1. In Zendesk Explore, click the reports () icon.
    2. In the Reports library, click New report.
    3. On the Select a dataset page, click Support > Support - Backlog history, then click Start report. The report builder opens.
    4. In the Metrics panel, click Add.
    5. From the list of metrics, choose Backlog tickets (unsolved) > Tickets, then click Apply. 
    6. In the Rows panel, click Add.
    7. From the list of attributes, choose Time - Backlog recorded > Backlog recorded - Year and Time - Backlog end of period > End of month, then click Apply.

    Optional: Applying a date filter

    1. In the Filters panel, click Add.
    2. From the list of attributes, choose Time - Backlog recorded > Backlog recorded - Date, then click Apply.
    3. Click the filter you just added, click Edit date ranges, and then configure your required dates.
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