Why are tickets missing from my views?

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  • Eleanor Best

    Hi, are there any plans to have a tickbox or similar to allow people to include archived tickets in their views? It would be really helpful to be able to view all the tickets that fit a certain filter rather than just the "active" ones.


    Best regards,


  • Jennifer Gillespie

    Agree with Eleanor...the team typically looks back at tickets they've worked when a similar one comes in.  Only having the search option for this creates a lot more time to get to what they want to find with all the tickets we have in our system.



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