What are the most common Talk error messages?

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7 Comments

  • Brett Bowser
    Zendesk Community Manager
    Thanks for the update Katrina. I'll be sure to flag this as product feedback for our Product Managers to review. Appreciate you bringing this to our attention!
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  • Brett Bowser
    Zendesk Community Manager
    Hey Rina,

    Correct me if I'm wrong here but it sounds like you're experiencing issues with the audio output not switching devices correctly? If so, I'd actually recommend reaching out directly to our customer care team in your own account using these instructions: Contacting Zendesk Customer Support

    What you're experiencing doesn't sound like expected behavior so we will want to take a look at your account and see why this issue is occurring.

    Let me know if you have any other questions for me in the meantime!.
     
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  • charlie ward

    I am getting this message when I try to call a number or text a number that is clearly a USA number.... any help here?

    International calling is disabled by default. Contact our Customer Support team if you want to enable international calling.
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  • Gabriel
    Zendesk Customer Care
    Hello Katrina,

    This looks like a configuration on your own device. I would advise you to check online tutorials depending on the kind of software you use on your device, such as Microsoft, Apple, etc.

    I hope this helps! 
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  • Rina

    Gabriel I can't see my original message anymore in here - so I'm unsure what I last reported seeing the time passed?

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  • Rina

    Brett Bowser I have previously spoken about this and no solution was offered. I have the audio output set to my laptop speaker so I can hear when an inbound call rings (without having to wear headphones all day). The headphones are connected via USB and when I wish to answer the call, I switch the output to headphones. Upon doing so, many times, the audio cuts out completely. If I switch batch to the speaker it can work but that isn't a productive way of working when you're in an office and can't hear through the speakers alone, what the customer is saying.

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  • Carl McDowell
    Zendesk Customer Care

    Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are selecting the USA number before making the outbound call

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