What are the most common Talk error messages?

Question

What are the most common Talk error messages?

Answer

Below are the common error messages displayed by Zendesk Talk:

• Invalid number
• Please select which number you would like to call from
• Outbound calling disabled
• Your browser has suspended your audio. Click here to re-enable
• You cannot make calls to this country. [...]
• Call blocked
• Cannot connect to number
• No answer
• Sorry, talk is unavailable right now
• There was an error completing your call
• Talk is experiencing an issue […]
• Zendesk Talk encountered an error. Try enabling again. (EC5)
• International calling is disabled by default [...]

Invalid number

The Invalid number error usually means the number you entered is incorrect. However, it can also appear if you try to call a premium number, a number you have to pay to call, which is not supported by Zendesk or our provider Twilio.

Please select which number you would like to call from

This notice appears if you didn't select a number to make outbound calls from.

Outbound Calling disabled

You see the Outbound Calling disabled error message if you don't have outbound calls enabled. You must have at least one number enabled for outbound calls.

To enable outbound calls, open Admin Center and navigate to the Talk page.

For Talk Lite and Team, enable outbound calls under the Settings section.

The other Talk plans have this setting on a per number basis under Talk > Lines, tapping on the number and going to the Settings tab.

Your browser has suspended your audio. Click here to re-enable

Chrome released a new version of the browser, and this caused some users to see this error.

For a workaround to fix this issue, see the article: Talk Error: Your browser has suspended your audio. Click here to re-enable.

You cannot make calls to this country. [...]

Contact Zendesk Customer Support and provide the number you are trying to call.

Call blocked

The error message Call blocked. Contact Zendesk Customer Support if you need to call this number shows up when our provider Twilio identifies a number as high risk of fraud or due to regulatory reasons. Contact Zendesk Customer Support for further help.

Cannot connect to a number

Confirm the number you are trying to call is formatted correctly. The international standard is E.164 [+] [country code] [subscriber number including area code] and can have a maximum of fifteen digits.

If the number is valid and you are still having issues reaching it, see the article: Talk error: Cannot connect to number.

No answer

No answer is displayed if the call is not accepted by the receiving party. This could be due to the number you are calling is busy or not turned on, and that number does not have a voicemail.

Call the number again later. If this message continues to display, use a tool like https://numverify.com/ to confirm whether the number you are dialing is valid.

Sorry, talk is unavailable right now

Agents see this error if they are disconnected from the internet or if they are having troubles with their network. They may also come across it if Zendesk or our provider Twilio is having a service incident. 

There was an error completing your call

This error is displayed when Talk was not able to place an outgoing call. This could be due to a Zendesk outage or our provider Twilio having an outage.

Talk is experiencing an issue […]

This error is displayed when there are connection delays between your computer and Zendesk. Your calls are still routed to the queue, but there are issues routing the call to your agents, and there could be a delay in open the new ticket for the call you are answering.

When Zendesk recovers and calls are flowing normally again, hard refresh your browser to clear this error.

If you are seeing this message frequently, contact Zendesk Customer Support with timestamps of when this happened and their respective timezone.

Zendesk Talk encountered an error. Try enabling again. (EC5)

EC# errors are often caused by your network or router configuration. They represent an issue with Zendesk Talk not having an adequate network connection. This can occur anywhere along with the network, but often they are the result of local network limitations, or from a computer that does not meet the minimum requirements to make the connection.

For troubleshooting steps for this error, see the article: How can I troubleshoot Talk issues?

Verification could not be submitted for review. Give it a moment and try again.

When you are uploading a Business Verification document for Zendesk Talk you need to make sure that all of the requirements have a green tick before clicking next. If you have not met all the requirements you will receive this error.

International calling is disabled by default. Contact our Customer Support team if you want to enable international calling.

To enable international calling on your account, the account owner must Contact the Zendesk Customer Support team. Added fees will apply to the cost of international calls.