What are the most common Talk error messages?
Below are the common error messages displayed by Zendesk Talk:
- Invalid number
- Please select which number you would like to call from
- Outbound calling disabled
- Your browser has suspended your audio. Click here to re-enable
- You cannot make calls to this country. [...]
- Call blocked
- Cannot connect to number
- No answer
- Sorry, talk is unavailable right now
- There was an error completing your call
- Talk is experiencing an issue […]
- Zendesk Talk encountered an error. Try enabling again. (EC5)
- International calling is disabled by default [...]
The Invalid number error usually means the number you entered is incorrect. However, it can also appear if you try to call a premium number, a number you have to pay to call, which is not supported by Zendesk or our provider Twilio.
Please select which number you would like to call from
This notice appears if you didn't select a number to make outbound calls from.
Outbound Calling disabled
You see the Outbound Calling disabled error message if you don't have outbound calls enabled. You must have at least one number enabled for outbound calls.
To enable outbound calls, open Admin Center and navigate to the Talk page.
For Talk Lite and Team, enable outbound calls under the Settings section.
The other Talk plans have this setting on a per number basis under Talk > Lines, tapping on the number and going to the Settings tab.
Your browser has suspended your audio. Click here to re-enable
Chrome released a new version of the browser, and this caused some users to see this error.
For a workaround to fix this issue, see the article: Talk Error: Your browser has suspended your audio. Click here to re-enable.
You cannot make calls to this country. [...]
Contact Zendesk Customer Support and provide the number you are trying to call.
The error message Call blocked. Contact Zendesk Customer Support if you need to call this number shows up when our provider Twilio identifies a number as high risk of fraud or due to regulatory reasons. Contact Zendesk Customer Support for further help.
Cannot connect to a number
Confirm the number you are trying to call is formatted correctly. The international standard is E.164 [+] [country code] [subscriber number including area code] and can have a maximum of fifteen digits.
If the number is valid and you are still having issues reaching it, see the article: Talk error: Cannot connect to number.
No answer is displayed if the call is not accepted by the receiving party. This could be due to the number you are calling is busy or not turned on, and that number does not have a voicemail.
Call the number again later. If this message continues to display, use a tool like https://numverify.com/ to confirm whether the number you are dialing is valid.
Sorry, talk is unavailable right now
Agents see this error if they are disconnected from the internet or if they are having troubles with their network. They may also come across it if Zendesk or our provider Twilio is having a service incident.
There was an error completing your call
This error is displayed when Talk was not able to place an outgoing call. This could be due to a Zendesk outage or our provider Twilio having an outage.
Talk is experiencing an issue […]
This error is displayed when there are connection delays between your computer and Zendesk. Your calls are still routed to the queue, but there are issues routing the call to your agents, and there could be a delay in open the new ticket for the call you are answering.
When Zendesk recovers and calls are flowing normally again, hard refresh your browser to clear this error.
If you are seeing this message frequently, contact Zendesk Customer Support with timestamps of when this happened and their respective timezone.
Zendesk Talk encountered an error. Try enabling again. (EC5)
EC# errors are often caused by your network or router configuration. They represent an issue with Zendesk Talk not having an adequate network connection. This can occur anywhere along with the network, but often they are the result of local network limitations, or from a computer that does not meet the minimum requirements to make the connection.
For troubleshooting steps for this error, see the article: How can I troubleshoot Talk issues?
Verification could not be submitted for review. Give it a moment and try again.
When you are uploading a Business Verification document for Zendesk Talk you need to make sure that all of the requirements have a green tick before clicking next. If you have not met all the requirements you will receive this error.
International calling is disabled by default. Contact our Customer Support team if you want to enable international calling.
To enable international calling on your account, the account owner must Contact the Zendesk Customer Support team. Added fees will apply to the cost of international calls.
This looks like a configuration on your own device. I would advise you to check online tutorials depending on the kind of software you use on your device, such as Microsoft, Apple, etc.
I hope this helps!
Gabriel I can't see my original message anymore in here - so I'm unsure what I last reported seeing the time passed?
Correct me if I'm wrong here but it sounds like you're experiencing issues with the audio output not switching devices correctly? If so, I'd actually recommend reaching out directly to our customer care team in your own account using these instructions: Contacting Zendesk Customer Support
What you're experiencing doesn't sound like expected behavior so we will want to take a look at your account and see why this issue is occurring.
Let me know if you have any other questions for me in the meantime!.
Brett Bowser I have previously spoken about this and no solution was offered. I have the audio output set to my laptop speaker so I can hear when an inbound call rings (without having to wear headphones all day). The headphones are connected via USB and when I wish to answer the call, I switch the output to headphones. Upon doing so, many times, the audio cuts out completely. If I switch batch to the speaker it can work but that isn't a productive way of working when you're in an office and can't hear through the speakers alone, what the customer is saying.
I am getting this message when I try to call a number or text a number that is clearly a USA number.... any help here?
Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are selecting the USA number before making the outbound call
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