The Sidebar Search app helps agents solve tickets more efficiently by letting them search your Zendesk without leaving the ticket page. While working on a ticket, an agent can use the app to search for articles, tickets, comments, users, or organizations in your Zendesk.
In the following example, the agent received a support request about returning a pair of shoes and searched for tickets with the terms "return" and "order".
To use the Sidebar Search app
-
Display the Sidebar Search app on the ticket page by clicking the Apps button on the upper-right side of the page.
-
Use the Search for: drop-down menu to define a basic search and press enter.
Optionally, click Advanced to define a filter based on ticket status, dates the ticket was created or updated, or ticket assignee.
- Click a search result to open the page in a separate browser tab.