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Using Built by Zendesk apps

Prompting guidelines for App Builder (EAP)

What's my plan? Suite Any plan Support Any plan Note: App Builder is part of an ear...

Edited Mar 21, 2025

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Using the App Builder (EAP)

What's my plan? Suite Any plan Support Any plan Note: App Builder is part of an ear...

Edited Mar 21, 2025

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Installing and using the LMS Conversation Simulator app

What's my plan? Suite Any plan Support Enterprise The LMS Conversation Simulator tic...

Edited Mar 28, 2025

1 vote  ·  32 comments

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Installing and using the Relay messaging app

This article includes instructions on setting up and using the Relay messaging app. Important: You are responsible f...

Edited Sep 03, 2024

2 votes  ·  25 comments

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Installing and using the SLA Event Tracker app

The SLA Event Tracker App provides a quick and easy interface that displays Service Level Agreement (SLA) data about...

Edited Oct 26, 2021

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Installing and using the Duplicate Lead Manager app

The Duplicate Lead Manager app (formally Associated Leads) for Zendesk Sell allows you to see other individual leads ...

Edited Aug 21, 2024

0 votes  ·  2 comments

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Installing and using the Ticket Field Manager app

The Ticket Field Manager app allows an administrator to quickly hide, require, and disable certain ticket fields and ...

Edited May 21, 2024

3 votes  ·  97 comments

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Installing and using the Log Visit app

The Log Visit app for Zendesk Sell allows admins and users to create a visit while viewing a lead and/or a contact. V...

Edited Sep 05, 2023

1 vote  ·  3 comments

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Installing and using the Print Ticket History app

The Print Ticket History app helps agents and admins quickly create a list of tickets in Zendesk Support by searching...

Edited Aug 21, 2024

1 vote  ·  2 comments

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Installing and using the Assignment Control app

The Assignment Control app is designed to limit the available assignees for a ticket. By targeting specific users, gr...

Edited Aug 21, 2024

0 votes  ·  15 comments

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Installing and using the Clone Ticket app

The Clone Ticket app integrates with Zendesk Support and enables agents to clone a ticket multiple times in batches. ...

Edited Feb 19, 2025

0 votes  ·  27 comments

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Installing and using the Clone Deal app

The Clone Deal app for Zendesk Sell allows admins and users to clone an existing deal. Cloned deals are also effectiv...

Edited Oct 25, 2021

1 vote  ·  3 comments

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Installing and using the Super Admin app

What's my plan? Suite Any plan Support Any plan The Super Admin app is a tool for bulk updatin...

Edited Mar 19, 2025

0 votes  ·  7 comments

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Installing and using the Five Most Recent app

The Five Most Recent app allows an agent to see the most recent tickets, users and organizations that are associated ...

Edited Jan 12, 2024

0 votes  ·  9 comments

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Installing and using the Attachment Manager app

The Attachment Manager app allows you to manage ticket attachments. It combines the former Attachment Library, Attac...

Edited Aug 21, 2024

1 vote  ·  13 comments

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Installing and using the Select an Address app

The Select an Address app allows admins and agents to change the default support address associated with a ticket. Th...

Edited Feb 20, 2025

5 votes  ·  44 comments

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Installing and using the Advanced Search app

The Advanced Search app is a tool for building complex search queries against tickets in Zendesk Support by using a f...

Edited Nov 14, 2024

0 votes  ·  16 comments

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Installing and using the Linked Ticket app

What's my plan? Suite Any plan Support Any plan The Linked Ticket app enables you to create a ...

Edited Mar 19, 2025

4 votes  ·  26 comments

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Installing and using the Agent Notification App

What's my plan? Suite Any plan Support Any plan The Agent Notification app enables specific Ze...

Edited Mar 19, 2025

5 votes  ·  11 comments

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Installing and using the Proactive Tickets app

What's my plan? Suite Any plan Support Any plan Here are some ways you might want to use proac...

Edited Mar 19, 2025

8 votes  ·  33 comments

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Installing and using the Sidebar Search app

The Sidebar Search app helps agents solve tickets more efficiently by letting them search your Zendesk withou...

Edited Jan 03, 2023

4 votes  ·  2 comments

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Installing and using the Out of Office app

What's my plan? Suite Any plan Support Any plan 62082233 The Out of Office app is a tool for ...

Edited Mar 19, 2025

11 votes  ·  46 comments

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