Creating a topmost manager in the user hierarchy (Enterprise and Elite)

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  • Taylor Choonhaurai

    Why is a topmost manager not the person with all the contacts reporting to them? This is not very clear. If everyone reports to the topmost manager, why are there no reportees?


  • Kaja

    Hi Taylor, thanks for the question! Actually, the topmost manager should have all the (Sell) users reporting to them. If you are seeing it differently in your account or have any issues with the user hierarchy please open a ticket with Zendesk Sell Support (including screenshots) so we can look into it in more detail.

    Warm Regards

    Kaja Błachowicz | Zendesk Sell | Technical Support Engineer Visit our Support Center

  • Ben Minutoli

    How do I delete a topmost manager 


  • Laura Hippert
    Hi Ben! Any admin in the account can make another admin the topmost manager. This can be done from their user settings in Sell. (See: Managing users in Sell). In their user settings, you'll see the option to make that admin the topmost manager: 


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